user support technician
Verified
This job was posted directly by the employer on Job Bank.
Posted on
June 17, 2024
by
Employer details
LimpideGestion Inc.
Job details
Education: College/CEGEP. or equivalent experience. Asset languages: English, Middle (1100-1500). Work setting: Startup company. Private sector. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Type of experience: Call centre. Security and safety: Criminal record check. Work conditions and physical capabilities: Work under pressure. Repetitive tasks. Sitting. Standing for extended periods. Own tools/equipment: Computer. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you available for the advertised start date?. Are you willing to relocate for this position?. Do you have previous experience in this field of employment?. What is the highest level of study you have completed?. What is your current field of study?. What is your current level of study?. Experience: 1 year to less than 2 years.
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LocationBathurst, NB
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Salary$16.00 to $21.00HOUR hourly (To be negotiated) / 35 hours per week
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Terms of employment
Permanent employmentFull time
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Day, Flexible Hours, Morning
- Start dateStarts as soon as 2024-11-18
- vacancies
3 vacancies
- Source
Job Bank
#2931153
Overview
Languages
French
Education
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College/CEGEP
- or equivalent experience
Experience
1 year to less than 2 years
Asset languages
- English, Middle (1100-1500)
Work setting
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Startup company
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Private sector
Responsibilities
Tasks
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Give access to computer networks
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Report on the performance of computer systems and networks
-
Respond to users experiencing difficulties with computer
-
Consult user guides, technical manuals and other documents to research and implement solutions
-
Provide advice and training to users in response to identified difficulties
-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
-
Participate in the redesign of applications and other software
-
Supervise other technical support workers in this group
-
Provide business systems, network and Internet support to users in response to identified difficulties
-
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
-
Perform Web-server backup and recovery operations
-
Provide customer service
-
Manage incidents
Experience and specialization
Type of experience
Additional information
Security and safety
Work conditions and physical capabilities
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Work under pressure
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Repetitive tasks
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Sitting
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Standing for extended periods
Own tools/equipment
Personal suitability
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Accurate
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Client focus
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Efficient interpersonal skills
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Excellent oral communication
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Excellent written communication
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Initiative
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Judgement
-
Organized
-
Team player
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Ability to multitask
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Time management
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Honesty
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-07-17
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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