Overview
Languages
English
Education
Experience
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
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Computer hardware or software retailer/wholesaler
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Help desk
Responsibilities
Tasks
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Report on the performance of computer systems and networks
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Provide business systems, network and Internet support to users in response to identified difficulties
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Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
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Provide customer service
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Manage incidents
Supervision
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No supervision responsibility
Experience and specialization
Computer and technology knowledge
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Android
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Device drivers
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Intranet
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Internet
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Servers
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Desktop applications
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Security software
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Word processing software
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Mail server software
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Mac OS
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MS Office
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MS Windows
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SharePoint
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Spreadsheet
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TCP/IP
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Wireless networks
Additional information
Work conditions and physical capabilities
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Fast-paced environment
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Work under pressure
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Tight deadlines
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Attention to detail
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Combination of sitting, standing, walking
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Standing for extended periods
Personal suitability
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Accurate
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Client focus
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Initiative
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Organized
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Team player
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Ability to multitask
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Time management
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.