customer support representative - wholesale
Title posted on ZipRecruiter -
Customer Support Representative
Posted on
June 20, 2024
by
Employer details
Veksler INC.
Job details
<h3>Job Description</h3><div>Job Description<div><p><strong>*Job Title:* Customer Support Representative</strong></p><p><strong>*Location:* Toronto, ON</strong></p><p><strong>*Company:* Veksler. Inc</strong></p><p><strong>*Job Type:* Full-Time</strong></p><p> </p><p><strong>*About Us:*</strong></p><p><strong>Veksler Inc. is a leading wellness company dedicated to providing exceptional products andservices to our customers. We pride ourselves on our commitment to excellence and our dedication to customer satisfaction.</strong></p><p> </p><p><strong>*Job Overview:*</strong></p><p><strong>We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping others. As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance and ensuring their inquiries and concerns are addressed promptly and effectively.</strong></p><p> </p><p><strong>*Key Responsibilities:*</strong></p><p><strong>- Respond to customer inquiries via email, and live chat in a timely and professional manner.</strong></p><p><strong>- Provide accurate information about our products and services.</strong></p><p><strong>- Resolve customer issues and complaints with patience and empathy.</strong></p><p><strong>- Maintain detailed and accurate records of customer interactions.</strong></p><p><strong>- Collaborate with other team members to ensure consistent and efficient service delivery.</strong></p><p><strong>- Identify and escalate priority issues to the appropriate department.</strong></p><p><strong>- Follow up with customers to ensure their issues are resolved to their satisfaction.</strong></p><p><strong>- Contribute to the development and improvement of our customer service procedures and policies.</strong></p><p> </p><p><strong>*Qualifications:*</strong></p><p><strong>- High school diploma or equivalent; a bachelor's degree is a plus.</strong></p><p><strong>- Proven experience in a customer support role or similar position.</strong></p><p><strong>- Excellent communication and interpersonal skills.</strong></p><p><strong>- Strong problem-solving abilities and attention to detail.</strong></p><p><strong>- Ability to work independently and as part of a team.</strong></p><p><strong>- Proficient in using customer support software, CRM systems, and Microsoft Office Suite.</strong></p><p><strong>- Ability to handle stressful situations and remain calm under pressure.</strong></p><p><strong>- Flexibility to work various shifts, including evenings, weekends, and holidays if required.</strong></p><p> </p><p><strong>*What We Offer:*</strong></p><p><strong>- Competitive salary and benefits package.</strong></p><p><strong>- Comprehensive training and ongoing support.</strong></p><p><strong>- Opportunities for career growth and advancement.</strong></p><p><strong>- A positive and inclusive work environment.</strong></p><p><strong>- Employee discounts on our products and services.</strong></p><p> </p><p><strong>*How to Apply:*</strong></p><p><strong>If you are passionate about providing exceptional customer service and want to be part of a dynamic team, we would love to hear from you! Please submit your resume and a cover letter explaining why you are the perfect fit for this role.</strong></p><p> </p><p><strong>*Veksler Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*</strong></p><p><strong>---</strong></p><p><strong>Job Type: Full-time</strong></p><p><strong>Education: </strong><strong>Secondary School (College Diploma or equivalent preferred)</strong></p><p><strong>Experience: </strong><strong>Customer service: 1 year (preferred)</strong></p><p><strong>Work Location: Hybrid remote in Toronto, ON M5A 0C5</strong></p></div></div>
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LocationToronto, ON
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Salary$45,258.18YEAR annually
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
ZipRecruiter
#9a76f548
Advertised until
2024-07-19
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