administrative records department manager
Title posted on CareerBeacon -
Manager, Operations & Servicing, GTB - Scarborough
Posted on
June 28, 2024
by
Employer details
Scotiabank
Job details
Requisition ID: 202136Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Global Transaction Banking Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us. As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB's comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk. At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. PurposeThe Manager, Operations & Servicing contributes to the overall success of Global Business Payments by ensuring plans and initiatives are executed and delivered in support of business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. What You'll Do: Document process flows to aid in understanding, control points, pain points, oversight, and where current problems originate as well as seek out additional opportunities for improvement. Responsible for project delivery change management by working with key business, technology and operational teams. Leads development and delivery of timely and effective project dashboards to keep senior leaders informed of project statuses, critical milestones and alerts when budget, effective delivery or timelines are at risk. Assist with planning and executing projects to ensure project goals or objectives are accomplished within the approved time frame, scope and budget. Enables a culture that promotes critical thinking, change leadership, and includes sharing best practices at global scale. Directs day-to-day activities in a manner consistent with the Bank's risk culture and the relevant risk appetite statement and limits. Communicates the Bank's risk culture and risk appetite statement throughout their teams. Seek out industry trends and organizational knowledge to understand alternative approaches or solutions. Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. Contributes to an environment in which the team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.What You'll Bring: Bachelor's degree in business administration, engineering, computer science or related field. 5+ years of experience in payments or contact centre operations or related field. Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders An Agile mindset with a focus on delivering business value associated with operations transformation. Strong analytical skills, results orientation and data-driven approach in decision making (via KPIs and metrics). Proven collaboration, and presentation skills. Certification in relevant areas such as ITIL or PMP is a plus. Work Arrangement: This is a hybrid role where our employees work from home, with occas
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LocationToronto, ON
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SalaryNot available
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
CareerBeacon
#2090194
Advertised until
2024-07-28
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