front desk agent
Posted on
June 28, 2024
by
Employer details
Four Points by Sheraton Calgary West
Job details
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
* Must provide efficient and courteous service to each and every guest (both internal and external)
* Provide service for guests including, but not limited to: check-in, check-out, telephone inquiries, luggage & vehicle handling, taking reservation calls
* Follow and maintain the Hotel?s Health & Safety policies and procedures at all times
* Daily task list, including going through arrivals report for that day, printing discrepant room reports, preparing for group and tour arrivals
* Rushing rooms for early arriving guests with Housekeeping supervisors on a case by case basis
* Communicate requests and/or problems with other Hotel Departments via 2-way radio system
* Respond to all guest inquiries and requests as it relates to all Front Office processes by using the Hotel?s Property Management System, service recovery module, and be able to demonstrate problem resolution skills
* Keep the Manager on duty informed of any problems or unusual matters
* Maintain and balance a cash float during each shift worked
* Post and balance Gift Shop charges.
* Provide Hotel guests with currency exchange
* Provide Hotel guests with information regarding the Starwood Preferred Guest frequent stay program
* Provide Hotel guests with information and answer questions about activities and give directions in the Calgary area
*Qualifications:*
* Excellent interpersonal and communication skills
* Basic understanding of Front Desk and how it relates to the hotel
* Experience with Lightspeed PMS an asset
* Must be a team player
* High end service experience or education
* Must meet Hotel grooming standards
* Must be willing to work days, evenings and weekends as required
*Physical Aspects of Position (include but are not limited to):*
* Frequent standing and walking throughout shift
* Occasional kneeling, pushing, pulling, lifting
* Occasional ascending or descending ladders, stairs and ramps
*Visa Requirements:*Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Job Type: Full-time
Pay: $16.50-$17.50 per hour
Expected hours: 20 ? 30 per week
Schedule:
* 8 hour shift
Ability to commute/relocate:
* Calgary, AB: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Do you have any prior Hotel PMS system experience? Any lightspeed PMS experience?
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
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LocationCalgary, AB
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Salary$16.50 to $17.50HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9342125278
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