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user support technician
Posted on July 29, 2024 by Employer details Intellgen Solutions Inc.
Job details
Education: College/CEGEP. Work setting: Information technology. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Perform Web-server backup and recovery operations. Computer and technology knowledge: Linux. Internet. Desktop applications. File management software. MS Office. Electronic mail. Security and safety: Criminal record check. Work conditions and physical capabilities: Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Sitting. Personal suitability: Client focus. Efficient interpersonal skills. Initiative. Organized. Ability to multitask. Time management. Experience: 1 year to less than 2 years. Workplace information: Hybrid. Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees. Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) . Support for Indigenous people: Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations . Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers . Supports for visible minorities: Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.).- LocationBrampton, ON
- Workplace information Hybrid
- Salary$30.25HOUR hourly / 35 hours per week
- Terms of employment Permanent employmentFull time
- Day, Morning
- Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #3018211
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
Hybrid
Work must be completed both in person and remotely.
Work setting
- Information technology
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
Experience and specialization
Computer and technology knowledge
- Linux
- Internet
- Desktop applications
- File management software
- MS Office
- Electronic mail
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Personal suitability
- Client focus
- Efficient interpersonal skills
- Initiative
- Organized
- Ability to multitask
- Time management
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
Support for Indigenous people
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Supports for visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-11-17
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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