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software technical support analyst
Posted on August 27, 2024 by Employer details 2639206 Ontario INC
Job details
Education: Bachelor's degree. Work setting: Willing to relocate. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Supervision: 5-10 people. Computer and technology knowledge: Android. Information Technology Infrastructure Library (ITIL). Shell script. MAC. Linux. Unix. JavaOS. Device drivers. Networking software. Networking hardware. Networking security. Intranet. Internet. Servers. Desktop applications. Enterprise Applications Integration (EAI). File management software. Security software. Multimedia software. Word processing software. Presentation software. Mail server software. Communication software. Project management software. Programming software. HTML editing software. Web service design. Desktop publishing software. Database software. Programming languages. Software development. .NET. Data analysis software. JavaScript. MS Office. MS Windows. Oracle. SQL. SharePoint. Spreadsheet. TCP/IP. Visual Basic. Wireless networks. XML. Security and safety: Criminal record check. Transportation/travel information: Willing to travel. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Combination of sitting, standing, walking. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Screening questions: Are you available for the advertised start date?. Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Experience: 3 years to less than 5 years. Financial benefits: Pension plan.- LocationMississauga, ON
- Workplace information On site
- Salary$29.10HOUR hourly / 30 to 35 hours per week
- Terms of employment Permanent employmentFull time
- Day, Flexible Hours, Early Morning, Morning
- Start date Starts as soon as possible
- Benefits: Financial benefits
- vacancies 2 vacancies
- Source Job Bank #2913894
Overview
Languages
English
Education
- Bachelor's degree
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Willing to relocate
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
- 5-10 people
Experience and specialization
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- Shell script
- MAC
- Linux
- Unix
- JavaOS
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Desktop applications
- Enterprise Applications Integration (EAI)
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Project management software
- Programming software
- HTML editing software
- Web service design
- Desktop publishing software
- Database software
- Programming languages
- Software development
- .NET
- Data analysis software
- JavaScript
- MS Office
- MS Windows
- Oracle
- SQL
- SharePoint
- Spreadsheet
- TCP/IP
- Visual Basic
- Wireless networks
- XML
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Willing to travel
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Benefits
Financial benefits
- Pension plan
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-09-26
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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