Overview
Languages
English
Education
-
Secondary (high) school graduation certificate
- or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
-
Hotel, motel, resort
-
Hospitality industry
Responsibilities
Tasks
-
Co-ordinate activities with other work units or departments
-
Perform same duties as workers supervised
-
Prepare and submit reports
-
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
-
Assist clients/guests with special needs
-
Co-ordinate, assign and review work
-
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
-
Requisition materials and supplies
-
Take, cancel and change room reservations
-
Register arriving guests and assign rooms
-
Provide information on hotel facilities and services
-
Process group arrivals and departures
-
Process guests' departures, calculate charges and receive payments
-
Balance cash and complete balance sheets, cash reports and related forms
-
Answer telephone and relay telephone calls and messages
-
Clerical duties (i.e. faxing, filing, photocopying)
-
Provide general information about points of interest in the area
-
Follow emergency and safety procedures
-
Contact customers to deliver requested wakeup calls
-
Provide customer service
-
Maintain an inventory of vacancies, reservations and room assignments
-
Resolve complaints and claims
-
Investigate complaints and claims
Experience and specialization
Musical genre
Computer and technology knowledge
Additional information
Work conditions and physical capabilities
-
Attention to detail
-
Fast-paced environment
-
Standing for extended periods
Personal suitability
-
Client focus
-
Dependability
-
Efficient interpersonal skills
-
Excellent oral communication
-
Flexibility
-
Judgement
-
Organized
-
Team player
-
Reliability
-
Resourcefulness
Benefits
Health benefits
-
Dental plan
-
Disability benefits
-
Health care plan
-
Paramedical services coverage
-
Vision care benefits
Financial benefits
Other benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.