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help desk analyst
Posted on September 04, 2024 by Employer details Etel Soft Technologies Inc.
Job details
Education: Bachelor's degree. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Supervision: 5-10 people. Computer and technology knowledge: MS Office. MS Windows. Transportation/travel information: Willing to travel. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Personal suitability: Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: What is your current level of study?. Experience: 1 year to less than 2 years.- LocationMississauga, ON
- Workplace information On site
- Salary$31.00HOUR hourly / 30 hours per week
- Terms of employment Permanent employmentFull time
- Early Morning
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #3067431
Overview
Languages
English
Education
- Bachelor's degree
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Supervision
- 5-10 people
Experience and specialization
Computer and technology knowledge
- MS Office
- MS Windows
Additional information
Transportation/travel information
- Willing to travel
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
Personal suitability
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-10-04
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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