Overview
Languages
English
Education
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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
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Advise clients on advertising or sales promotion strategies
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Answer written and oral inquiries
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Gather, research and prepare communications material
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Address customers' complaints or concerns
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Answer inquiries and provide information to customers
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Arrange for billing for services
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Arrange for refunds and credits
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Explain the type and cost of services offered
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Issue receipts and other forms
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Maintain records and statistics
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Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
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Order office supplies and maintain inventory
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Perform general office duties
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Receive and log complaints
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Receive credit and employment applications
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Receive payments
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Sell merchandise
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Explain procedures, risks and benefits to clients
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Maintain and manage digital database
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Answer clients' inquiries and provide information
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Consult with clients after sale to provide ongoing support
Experience and specialization
Computer and technology knowledge
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Database software
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Internet
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MS Excel
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MS Outlook
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MS Windows
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MS Word
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HTML editing software
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MS Access
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MS PowerPoint
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MS Office
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MS Project
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Social Media
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Spreadsheet
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Computer programming
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MailChimp
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Electronic mail
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Desktop publishing software
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WordPress
Additional information
Security and safety
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Basic security clearance
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Bondable
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Criminal record check
Work conditions and physical capabilities
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Attention to detail
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Fast-paced environment
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Tight deadlines
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Work under pressure
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Repetitive tasks
Personal suitability
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Punctuality
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Client focus
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Efficient interpersonal skills
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Excellent oral communication
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Excellent written communication
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Flexibility
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Organized
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Reliability
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Team player
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Initiative
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Judgement
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Ability to multitask
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Dependability
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Honesty
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Quick learner
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.