help desk technician
Posted on
September 09, 2024
by
Employer details
St. Mildred's-Lightbourn School
Job details
*Help Desk Technician*
*Full-Time Permanent Position*
*Who We Are*
Located on 10 beautiful acres in the heart of Olde Oakville, St. Mildred?s-Lightbourn School (SMLS) is a premier independent school for girls from JK through to Grade 12. Our mission is to engage each girl in a personalized, real-world learning experience where she explores her unique pathways within a nurturing community.
*An Opportunity to Join SMLS*
To support our vision of empowered young women challenging and transforming the world, we are currently seeking a Help Desk Technician. The successful candidate will be responsible for providing students and teachers with computer solutions.
Department: Information Technology
Reports to: Help Desk Supervisor
Liaises with: Staff, Faculty, Students
Education: Post-secondary education in Computer Programming, Networking or Computer ScienceExperience: No Experience Required, Help Desk Experience (asset)
Experience in an Independent School (an asset)
Experience in not for profit environment (an asset)
Computer Skills: Comfort with Mac and Windows ApplicationsComfort with RevTouch, Projection, Audio equipment setups
Working Conditions: Office / School Environment, Mac, Google
*Key Responsibilities*
*Help Desk *
* Provide exemplary customer service to all employees, students and parents
* Analyze and resolve all student and employee computer issues; escalate issue where appropriate.
* Provide accurate and regular progress updates to students.
* Provide tutorials to students on computer hardware and software.
* Possess a general overall computer knowledge.
*Documentation and Training Material Creation *
* Document the Help Desk processes for internal Information Technology usage.
* Store in a central location and update all processes.
* Create training materials focused towards staff and students on recurring needs.
* Proactively create training materials on new and developing technology.
*Audio Visual*
* Setup and configuration of audio and video equipment for school events, presentations, concerts, live performances.
* Operation of audio and video equipment as needed
* Provide how-to/education to students/employees who may need to operate audio/video equipment
*Other Duties*
* Other duties as assigned by the Help Desk Supervisor
*Key Knowledge, Skills and Abilities*
Understanding of PC and Mac Platforms, Understanding of Network Systems, Computer and Computer Design, Multi-tasking, Project Management, Interpersonal, Organization, Drive and Determination and Orientation to Detail, Teamwork
*Comfort in the Following Computer Skills: *
Blackbaud iMovie
Microsoft Word Apple School Manager
Microsoft Excel QuickTime Pro
PowerPoint FinalCut
Web Help Desk Apple Diagnostic Tools
FireFox/Safari Apple Remote Desktop
JAMF Terminal
Sophos Anti-Virus
Disk Utility
AdobeCreative Cloud
*Who You Are*
Above all else, the successful candidate is a champion for girls? education. You are also:
* An enthusiastic, articulate, and creative individual who communicates with ease and confidence.
* A critical thinker who demonstrates initiative, integrity and attention to detail.
* A team player who enjoys being part of a vibrant, collaborative community and contributes positively to all areas of the school.
* An initiator who challenges the status quo and seeks better and alternative means of achieving exceptional business results.
*Why Join SMLS?*
Our work is meaningful and important. As a school, we support each student?s interests, talents, learning needs and strengths. Through our world-class facility, Signature Programs, expertise in girls? education, and dedication to personalization, our students become lifelong learners equipped to achieve excellence in whatever path they choose.
When you join SMLS, you join a fun and supportive community!
Our employees enjoy competitive compensation packages and may be eligible for some of the following benefits:
* Health, visio
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LocationOakville, ON
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9439799508
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