systems analyst
Title posted on Monster -
Service Quality Analyst- Term- Kitchener, Waterrloo and Barrie
Posted on
September 16, 2024
by
Employer details
Serco North America
Job details
Position Description :If you seek a rewarding, and challenging position, Serco has a great opportunity for you! This position will be on a dynamic team, supporting Serco Employment Services.
Purpose of the Job:
To support the Serco Canada Business Unit through:
Undertaking various projects and support activities for the department, and to assist in the development and implementation of process improvements.
Assisting the Customer Feedback Department by responding to and/or logging customer complaints and enquiries.
Undertaking process audits to promote excellence in service delivery through the identification of areas requiring corrective actions and the identification of best practices.
Participating in Performance Improvement Team (PIT) visits to drive business performance improvements.
Primary Duties and Responsibilities:
Prepare the monthly Quality Management
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LocationNorth York, ON
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Workplace information
On site
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SalaryNot available
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Starts as soon as possible
- vacancies
1 vacancy
- Source
Monster
#8940fa311aca45cba6315ab00955cf9b
Advertised until
2024-10-17
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