technical support specialist - wholesale trade
Title posted on Jobillico -
Technical Support Specialist
Posted on
September 17, 2024
by
Employer details
Virage Simulation
Job details
<p><strong>Who are we?</strong></p><p>Since 2005, Virage Simulation, a company at the cutting edge of technology which has always raised the bar in the field of road vehicle simulation. Simulator manufacturing, software development and after-sales service all come from our offices located in Ville St-Laurent. Virage is a large family made up of specialists in a wide range of different fields.</p><p>Working at Virage Simulation means being part of a dynamic and passionate team. Each member of our team is valued by their interests, strengths, and personality. Being a fast-growing SME, we are looking for people with a vision for the future who want to flourish professionally<strong>.</strong></p><p><strong>RESPONSIBILITIES OF THIS POSITION:</strong></p><p><strong>Technical support</strong></p><ul><li>Respond to service calls from our customers (English/French - telephone and email).</li><li>Keeping service tickets up to date by rigorously documenting every ticket?s life cycle.</li><li>Diagnosis of computer, electronic or simulator specific problems, via telephone, remote control or on site.</li><li>Schedule and install software updates remotely using our automated tools..</li></ul><ul><li>Participate in improving our knowledge bank by documenting your best solutions to make them available to the entire team.</li><li>Provide on-call duty, approximately one week out of 4, by responding to emails and telephone calls outside office hours. Will receive a compensation for the on-call week $</li><li>Occasional startup of new simulators for onboarding and internal training as the product evolves</li></ul><p><strong><br> <br> </strong></p><p><strong>SKILLS AND ABILITIES REQUIRED:</strong></p><p>The profile we are looking for:</p><ul><li>Curious: likes to learn and understand the world of simulation</li></ul><ul><li>Cartesian mind: common sense of diagnosis, proceeds by elimination.</li></ul><ul><li>Manual: easy to disassemble and reassemble parts</li></ul><ul><li>Organized: Knows how to plan his time well and prioritize critical tasks</li></ul><ul><li>Bilingual: Most of our clients are English speaking</li></ul><ul><li>Team spirit: Likes to help colleagues and knows how to ask for help when necessary.</li></ul><p><br> <strong>TRAINING AND EXPERIENCE REQUIRED:</strong></p><ul><li>DEC, AEC or DEP in computer technology or technical support (or equivalent experience)</li></ul><ul><li>Excellent command of Windows 7-10 (XP an asset)</li></ul><ul><li>Experience with computer repair (hardware, software, BIOS, and imaging)</li></ul><ul><li>Excellent command of oral and written English</li><li></li><li>Good command of oral and written French</li></ul><p></p><ul><li>0 to 2 years? experience recommended, but we will also consider people fresh out of school.</li></ul><ul><li>Knowledge of electromechanics, an asset</li></ul><ul><li>Knowledge of programming, an asset</li></ul><ul><li>Knowledge of networking, an asset</li></ul><ul><li>Experience in quality assurance, an asset</li></ul><p><strong>THE ADVANTAGES WE OFFER YOU:</strong></p><ul><li>Complete group insurance</li></ul><ul><li>Group RRSP program</li></ul><ul><li>Vacation weeks depending on experience.</li></ul><ul><li>Public transportation nearby and private parking available</li></ul><ul><li>Coffee, fruit</li></ul><ul><li>Competitive salary</li></ul>If you are interested in this position, apply now to rh@viragesimulation.com
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LocationSaint-Laurent, QC
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
Jobillico
#14517708
Advertised until
2024-10-16
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