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customer service representative - call centre
Posted on September 18, 2024 by Employer details Altis Recruitment & Technology Inc.
Job details
Education: Secondary (high) school graduation certificate. Work setting: Private sector. Tasks: Answer written and oral inquiries. Answer inquiries and provide information to customers. Explain the type and cost of services offered. Maintain records and statistics. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Explain procedures, risks and benefits to clients. Maintain and manage digital database. Answer clients' inquiries and provide information. Computer and technology knowledge: MS Outlook. MS Windows. MS Word. Type of experience: Call centre. Security and safety: Basic security clearance. Criminal record check. Transportation/travel information: Own transportation. Public transportation is available. Work conditions and physical capabilities: Attention to detail. Personal suitability: Punctuality. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Reliability. Team player. Screening questions: Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Experience: 1 year to less than 2 years.- LocationOttawa, ON
- Workplace information On site
- Salary$20.50HOUR hourly / 40 hours per week
- Terms of employment Term or contractFull time
- Day, Evening, Morning
- Start date Starts as soon as possible
- vacancies 10 vacancies
- Source Job Bank #3086456
Overview
Languages
Bilingual
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Private sector
Responsibilities
Tasks
- Answer written and oral inquiries
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Answer clients' inquiries and provide information
Experience and specialization
Computer and technology knowledge
- MS Outlook
- MS Windows
- MS Word
Type of experience
- Call centre
Additional information
Security and safety
- Basic security clearance
- Criminal record check
Transportation/travel information
- Own transportation
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
Personal suitability
- Punctuality
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-10-02
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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