front desk agent
Title posted on indeed.com -
Front Desk Agent - Part-Time
Posted on
September 18, 2024
by
Employer details
Best Western Plus Kelowna Hotel & Suites
Job details
*We are looking for a Front Desk Attendant to join our team!*
As a Front Desk Agent, you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. The Front Desk department is the front line of all guest services, operating 24 hours a day, 7 days a week, and 365 days a year.
*Perks:*
* Competitive wages and Health and Wellness benefit plan
* Paid on the job training with additional learning opportunities
* Growth and development opportunities, both personal and professional
*Main Duties:*
* Anticipate guest needs, respond promptly, acknowledge all guests
* Adhere to all standard operating procedures and understand all department processes and policies
* Selling the hotel?s features and benefits over the phone and in person at the front desk, and securing the reservation (sale) is a daily activity requiring excellent product knowledge and advanced communication skills
* Seek to understand guest concerns in order to resolve all issues prior to the guest?s departure
*Skills/Requirements:*
* Previous experience an asset
* Post-Secondary education in a related field is an asset
* Computer savvy
* Proficient in English
* Attention to detail and pride in one?s work
* Advanced communication skills
* Confidence to endure periods of working alone
* The ability to withstand long periods of standing
*Working Conditions:*
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, on your feet, managing multiple sequences and demands. May be required to lift up to 50 lbs.
Job Types: Part-time, Permanent
Pay: From $18.00 per hour
Benefits:
* Dental care
* Extended health care
* Store discount
Flexible language requirement:
* French not required
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Morning shift
* Night shift
* Weekends as needed
Application question(s):
* Do you currently reside in Kelowna, BC?
* Will you be able to reliably commute to and from this role for the primary scheduled shifts of 6:45am-3:15pm and 2:45pm-11:15pm?
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
-
LocationKelowna, BC
-
Workplace information
On site
-
Salary$18.00HOUR hourly
-
Terms of employment
Permanent employmentPart time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9451352120
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.