Overview
Languages
English
Education
-
Bachelor's degree
- or equivalent experience
- Civil engineering, other
Experience
5 years or more
Hybrid
Work must be completed both in person and remotely.
Work setting
-
Computer hardware or software retailer/wholesaler
-
Construction company
Responsibilities
Tasks
-
Respond to users experiencing difficulties with computer
-
Consult user guides, technical manuals and other documents to research and implement solutions
-
Provide advice and training to users in response to identified difficulties
-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
-
Participate in the redesign of applications and other software
-
Provide business systems, network and Internet support to users in response to identified difficulties
-
Provide customer service
-
Manage incidents
Supervision
-
No supervision responsibility
Credentials
Certificates, licences, memberships, and courses
-
Certified Engineering Technologist (CET)
Experience and specialization
Computer and technology knowledge
-
Android
-
Jira
-
iOS
-
MAC
-
Unix
-
Device drivers
-
Networking software
-
Networking hardware
-
Networking security
-
Intranet
-
Internet
-
Desktop applications
-
File management software
-
Security software
-
Multimedia software
-
Presentation software
-
Communication software
-
3D graphic software
-
Image editing software
-
Project management software
-
Programming software
-
HTML editing software
-
Website creation and management software
-
Desktop publishing software
-
Mapping and data visualization software
-
Programming languages
-
Computer-aided design (CAD)
-
Mac OS
-
Salesforce
-
C#
-
Data analysis software
-
MS Office
-
MS Windows
-
Oracle
-
SharePoint
-
Spreadsheet
-
TCP/IP
-
Visual Basic
-
Wireless networks
-
WordPress
-
Tekla
Area of work experience
-
Quality assurance or control
Additional information
Transportation/travel information
-
Willing to travel
-
Willing to travel regularly
-
Willing to travel for extended periods
-
Willing to travel overnight
-
Travel expenses paid by employer
-
Public transportation is available
Work conditions and physical capabilities
-
Fast-paced environment
-
Work under pressure
-
Tight deadlines
-
Repetitive tasks
-
Attention to detail
-
Sitting
Own tools/equipment
-
Computer
-
Internet access
-
Cellular phone
Personal suitability
-
Accurate
-
Client focus
-
Efficient interpersonal skills
-
Excellent oral communication
-
Excellent written communication
-
Initiative
-
Judgement
-
Organized
-
Team player
-
Ability to multitask
-
Time management
-
Honesty
Benefits
Health benefits
-
Dental plan
-
Disability benefits
-
Health care plan
-
Paramedical services coverage
-
Vision care benefits
Financial benefits
-
Life insurance
-
Stocks/shares
Other benefits
-
Learning/training paid by employer
-
Other benefits
-
Paid time off (volunteering or personal days)
-
Wellness program
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.