customer service representative - call centre
Title posted on indeed.com -
CSR - Customer Service Representative
Posted on
September 24, 2024
by
Employer details
AMJ Toronto West
Job details
We are AMJ Home Delivery; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer?s needs, the AMJ Home Delivery team plays a key role in improving customer satisfaction and driving repeat business. We?ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services and reducing damage. We are looking for talented, hard-working, reliable individuals to join our growing team. Your career in the quickly evolving logistics industry awaits you at AMJ.
*What You?ll Do*
* Communicating with both our customers and accounts via phone and email to schedule the delivery of their product
* Communicate delivery expectations to upcoming delivery customers
* Receive and navigate customer escalations leading up to and on the day of delivery
* Manage customer complaints and escalations
* Respond to client requests within the same business day to ensure we are providing a level of service that helps us maintain our standard level of excellence
* Ensure each customer we connect with feels prioritized
* Systems management across RAMP, Dispatch Track and account modules
* Communicate changes with the team
* Answer all incoming phone calls and emails
* Verifying orders
* Working Monday - Saturday
*About AMJ*
Through our commitment to industry-leading technology and creative problem-solving, we are confident that AMJ will be home to the most rewarding work of your career. If you are looking for rapid growth, constant learning, dynamic challenges, then you?ll find that amazing career opportunities are awaiting you at AMJ.
No matter who you are, AMJ is a place you can call home. We?re a community of innovators, risk takers and trail blazers who celebrate our differences and know that our unique perspectives make us stronger together. We are well positioned for success. We value and rely on the collective voices of our employees, customers, communities and suppliers to help us build a better company. Everyone is welcome at AMJ.
Job Types: Full-time, Permanent
Pay: $50,000.00 per year
Benefits:
* Company events
* Dental care
* Extended health care
* On-site parking
* Vision care
Flexible language requirement:
* French not required
Schedule:
* 8 hour shift
* Day shift
* Every Weekend
Ability to commute/relocate:
* Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer service: 1 year (required)
Language:
* English (required)
Work Location: In person
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LocationMississauga, ON
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Workplace information
On site
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Salary$50,000YEAR annually
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9458243076
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