front desk agent
Posted on
September 29, 2024
by
Employer details
Falls Hotel and Inn
Job details
*Overview*
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
*Duties*
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Process reservations and maintain accurate records of guest information.
- Respond to phone calls promptly, utilizing excellent phone etiquette.
- Assist with any guest requests or concerns in a timely manner.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Maintain the cleanliness and organization of the front desk area.
*Experience*
- Previous experience in guest services or hospitality is preferred.
- Familiarity with front desk operations in a hotel setting is a plus.
- Bilingual or multilingual skills are highly valued for effective communication with diverse guests.
- Strong customer service skills with an emphasis on creating positive guest experiences.
- Proficiency in using phone systems and handling inquiries professionally.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as a Front Desk Agent and play a crucial role in delivering outstanding service to our guests!
Job Types: Full-time, Part-time
Pay: $17.00-$17.50 per hour
Expected hours: 16 ? 40 per week
Benefits:
* On-site parking
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Morning shift
Experience:
* Guest services: 1 year (required)
* Hotel experience: 1 year (required)
* Front desk: 1 year (required)
* Customer service: 1 year (required)
Work Location: In person
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LocationNiagara Falls, ON
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Workplace information
On site
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Salary$17.00 to $17.50HOUR hourly
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9464708943
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