customer service adviser
Title posted on ZipRecruiter -
Customer Service Representative
Posted on
September 30, 2024
by
Employer details
Potvin Construction
Job details
<h3>Job Description</h3><div>Job Description<div><p><strong>Overview:</strong> We are a renowned leader in the construction industry for over four decades. With expertise spanning across Interior Trim, Exterior Siding, Cabinetry, and Framing divisions, we are committed to delivering excellence in craftsmanship and service.</p><p>As a <strong>Customer Service Representative</strong>, you will be instrumental in ensuring customer satisfaction within our Retail department. You will work closely with our cabinet installation teams to support a variety of projects, from small renovations to high-end home constructions. Your role involves addressing customer concerns, performing minor on-site adjustments, and assisting with warranty matters. This position requires technical knowledge of cabinet installation and industry standards, with responsibilities including on-site support and client interaction. A vehicle and valid driver's license are required for this role, and you will be based in our office in Rockland.</p><p><strong>Primary responsibilities:</strong></p><ul><li>Assist cabinet installers with various tasks and provide support to the installation and service teams.</li><li>Meet with customers to assess and address deficiencies or warranty matters.</li><li>Perform minor on-site adjustments and repairs as needed.</li><li>Address client concerns and ensure their satisfaction with our services.</li><li>Maintain effective communication with both customers and team members.</li><li>Ensure adherence to project schedules and deadlines.</li></ul><p><strong>Requirements:</strong></p><ul><li>Must have a vehicle and a valid driver's license.</li><li>Skilled in woodworking and wood finishing techniques.</li><li>Experience in cabinet installation is required.</li><li>Knowledge of cabinet fabrication standards and industry practices.</li><li>Basic electrical and mechanical knowledge.</li><li>Familiarity with Tarion requirements and procedures.</li><li>Proficient in basic computer software such as Word, Outlook, and Excel.</li><li>Strong organizational skills, detail-oriented, and capable of managing multiple tasks.</li><li>Excellent communication, social, and problem-solving skills.</li><li>Bilingualism (English and French) is an asset.</li></ul><p><strong>Benefits:</strong></p><ul><li>Casual dress</li><li>Company events</li><li>Dental care</li><li>Extended health care</li><li>Life insurance</li><li>On-site parking</li></ul><p> </p></div>Company Description<div>Potvin Construction, family owned local business, has been a leader in the Ottawa construction industry. For over 40 years, we've specialized in providing quality products, expert craftsmanship and reliable customer service to both residential and commercial builders. Specializing in framing, siding, interior trim and cabinets.</div></div><h3>Company Description</h3><div>Potvin Construction, family owned local business, has been a leader in the Ottawa construction industry. For over 40 years, we've specialized in providing quality products, expert craftsmanship and reliable customer service to both residential and commercial builders. Specializing in framing, siding, interior trim and cabinets.</div>
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LocationRockland, ON
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
ZipRecruiter
#ec5879c5
Advertised until
2024-10-27
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