customer service assistant

Work setting

• Private company, corporation or industry

Responsibilities

Tasks

• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Assist in the preparation of brochures, reports, newsletters and other material
• Co-ordinate special publicity events and promotions
• Gather, research and prepare communications material
• Initiate and maintain contact with the media
• Prepare and/or deliver educational, publicity and information programs, materials and sessions
• Prepare sports, literary, performance or other contracts
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Experience and specialization

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS PowerPoint
• MS Office
• Social Media
• Electronic mail

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks

Own tools/equipment

• Cellular phone

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Quick learner