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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on October 25, 2024 by Employer details YMCA of Owen Sound Grey Bruce
Job details
*Join our Team!* *Position Title:* *Customer Service Representative* *Date Posted: *October 25, 2024 *Competition File No.: *2024-43 *Program Area:* Health, Fitness and Aquatics *Worksite Location:* Owen Sound *Travel Requirement:* No *Position Type: *Permanent Part Time *Category: *#2 *Existing Vacancy:* Yes *No. of Vacancies:* 1 *Hours:* 15 to 28 per week *Shifts: *Mornings, Afternoons, Evenings Monday to Friday and Weekends *Salary/Wage: *$17.56 - $19.96 per hour Wages commensurate with qualifications and experience. *Start Date:* November 13, 2024 *End Date (if temporary):* Not Applicable *Application Deadline:* November 3, 2024 *Application Process:* Email resume, cover letter and YMCA Employment/Volunteer Application Form to: Supervisor of Membership Sales & Service at *Jordan.Johnston@osgb.ymca.ca*. Include the *Job Title* and *Competition File Number* in your subject line. Only candidates selected for an interview will be contacted. *The Y is people powered.* Our staff and volunteers provide the *spark* that helps *ignite* positive change in the lives of others. *Your Opportunity to be the Spark! * As a charity igniting the potential in people, we are seeking a Customer Service Representative to join our team. The Customer Services team ensures that all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of the YMCA of Owen Sound Grey Bruce. *Responsibilities: * · Controls access to the facility with respect to the child protection policy and our facility admissions policy. · Processes membership applications, holds and cancelations with minimal to no error. · Processes financial assistance applications, with care and tact. · Processes payments; including but not limited to cash, cheque, debit, credit, third party and payment plans. · Follows Payment Card Industry (PCI) compliance. · Completes deposits and daily cash outs without error. · Completes program registrations through ActiveNet. · Handles general inquiries from members and the public confidently. · Answers phones, voice messages and support emails in a timely manner. Answers phones within 2 rings, and emails/voicemails within 2 hours. · Demonstrates YMCA values when interacting with Staff, guests, volunteers and members. · Greets all members encountered with a smile, ?hello or by name. · Alerts members to system notes with care and tact. · Verbally updates members on program interruptions, closures or other changes to schedule. · Frequently interacts with members for a variety of different reasons, using open-ended questions (i.e. conversation, praise, safety).? · Spends majority of time interacting with members. · Responds professionally to challenging situations by actively listening to concerns, taking steps to satisfy the concerns and using a friendly tone of voice and body language when interacting with members who are angry or upset.? · Responds professionally to challenging situations by acknowledging feelings, validating perspective and showing respect for other?s opinions and capabilities. · Discloses sensitive information appropriately. · Intervenes in situations where people behave inconsistently with YMCA Values.? · Collects arrear payments within a reasonable timeframe. · Conducts follow up calls/emails, regarding NSF?s Cancellations, Holds, Tours, New Members, etc. · Demonstrates a commitment to ?YMCA Clean Culture? and SAM Standards. · Actively participates in meetings and/or training sessions, as required. · Performs all other duties as assigned. *Just Some of the Benefits of Working at the YMCA:* * Comprehensive and ongoing training and long-term and upward career opportunities. * Free membership to our Health, Fitness and Aquatics facility. * Flexible work schedules. * Medical, dental, and pension benefits (eligibility based on number of hours worked). * Fun, passionate and dependable co-workers. *Job Requireme- LocationOwen Sound, ON
- Workplace information On site
- Salary$17.56 to $19.96HOUR hourly
- Terms of employment Permanent employmentPart time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9501319378
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