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professional services manager - business services
Title posted on CareerBeacon - Personalization Operations Manager
Posted on October 26, 2024 by Employer details Sobeys Inc.
Job details
Requisition ID: 185590 Career Group: Corporate Office Careers Job Category: Digital Product Management Travel Requirements: 0 - 10%Job Type: Full-Time Country: Canada (CA) Province: Nova Scotia City: Stellarton, HalifaxLocation: Home Office - NSEmbark on a rewarding career with Sobeys Inc., celebrated among Canada's Top 100 employers, where your talents contribute to our commitment to excellence and community impact.Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families. A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. Ready to Make an impact?Here's where you'll be focusing: Deliver weekly campaigns for all banners, regions, tactics including weekly mass basket builders, personalized offers, supplier funded offers, department level offers, digital exclusives and similar offers recurring each week on time Receive campaign briefs, Log tickets, update Confluence and other project management tools, testing new features and enhancements, recording release notes and signoff on final releases Actively project manage the end-to-end process of offer creation with close monitoring of workback schedules, handover timelines, turnaround times and final file delivery Lead the QA process for Personalized offers across all banners of Empire Lead a diverse team of high-performance specialists in line with Empire DE&I guidelines, create a culture of inclusivity and foster open communication, help the team solve complex business problems, set goals and deliver high performance Assist Loyalty and Advanced Analytics teams in undertaking Quality Assurance of the output files from SOM, highlighting changes, and fixing errors in source files to reduce redundancy in downstream systems Partner with the Personalization Product Manager to create a roadmap of offers , platform growth, prioritize features and collaborate with cross functional teams for synchronized prioritization Work closely with the internal and external technology partners for regular maintenance, updates, bugs tracking and enhancements to the SOM platform Collaborate with Loyalty, Merchandising, Advanced Analytics, Martech and Digital Experience, and other relevant stakeholders to deliver weekly campaigns Innovate by challenging the status quo and clearly communicate product vision, strategy, objectives and goals Drive high performance with appropriate delegation, accountabilities, discipline, focus and agility within the team Collaboration and Effective Communication with internal and cross functional teams to align on common goals and follow through on commitments What you have to offer: Bachelor's degree in Marketing, Business, or related field. 3-5 years of experience in marketing, loyalty, campaign management or related field. Strong analytical skills with experience using data and customer insights to inform campaign strategies. Excellent project management skills with experience managing multiple projects and stakeholders simultaneously. Strong communication and collaboration skills with the ability to work cross-functionally, influence stakeholders and present to senior leadership Experience using MS Office suite, Asana, JIRA and other data visualization tools. Experience creating personalized offers and coupons for customers. Experience in the grocery or retail industry is a plus. Bilingualism (French, English) is an asset. At Sobeys we require our teammates to have the ability to adhere to a- LocationStellarton, NS
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2116513
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