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front desk agent
Title posted on indeed.com - Front Desk Agent( Part Time)
Posted on October 30, 2024 by Employer details COMFORT INN & SUITES
Job details
*INTERNAL JOB POSTING* *Released October 30 2024* *POSITION:* *Front Desk Agent (Part Time)* *Comfort Inn* *Windsor, Ontario* *REPORTING TO:* *General Manager* *FUNCTION / PROPERTY DESCRIPTION* A Full Time Front Desk Agent, reporting to the Front Office Supervisor for representing the hotel to our guests and ensuring customers satisfaction throughout their entire stay. Responsible for the successful operation of all front desk duties. *Address*: 2330 Huron Church Rd., Windsor, ON *Rooms: 131* - Limited Service *RESPONSIBILITIES:* Offer support and assistance in the following areas: * Comply with all company standards and brand standards, if applicable; * Interact with all guests during check-in and check-out procedure; * Create and cancel reservations as required, handle check in and check outs; * Greet all incoming and outgoing calls in a professional and timely manner; * Review and follow up with the Communication Log and daily emails. Complete all tasks on shift checklist; * Maintain proper operation of Front Desk telephones, be familiar with daily sell rates; * Balance and prepare individual paperwork for closing of shift with hotel standards; * Work closely and maintain proper communication with all hotel departments; * Handle guest registration and room assignments, accommodating special requests whenever possible; * Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner * Resolve customer complaints; assist customers in all inquiries in connection with hotel services, directions, local attractions * Perform other duties assigned by supervisor or department manager. * Provides information and/or reports to supervisors, managers and hotel brand related representatives. * Ensures security of guests, confidentiality of guest information, and hotel assets. * Creates and completes audit reports/journals * Works closely with the Supervisor and General Manager to ensure reports, operations and tasks are delivered in a timely manner. * Review and check credit card and POS terminal and balances the transactions. * Performs additional duties as requested by the Management team to ensure all operations of the hotel and guest services are delivered efficiently *JOB REQUIREMENTS:* * Applicant must preferably have a minimum of one (1) year hotel front desk experience; * Familiarity with guest service excellence * Previous related experience - preferably in a hotel, hospitality, or tourism environment * Effective communication, presentation, interpersonal and organizational skills * Ability to interact effectively with guests, management, peers, staff and the general public. * Thorough knowledge and understanding of policies, procedures, regulations * Previous experience with Hotel PMS is a definite asset. * Knowledge of fire alarm system and evacuation procedures, First Aid CPR trained. * Handle reservations, check-in and checkout of guests. * Ability to communicate effectively; written, verbal, phone and face to face meeting situations. * Must be comfortable handling cash and have basic related cash and float knowledge. * Choice Hotels or other hotel franchise or related experience is a definite asset. * Ability to work alone with little supervision * Ability to deal with all levels of management, staff and senior management in a professional manner; * Excellent communication, interpersonal and administration skills; * Proficient / familiarity with computerised systems (Internet, Windows); * Ability to work within deadlines; * Proven ability to manage multi-tasked assignment. * Availability to work most weekends, night shifts, Holidays & occasional day shifts. *INTERESTED APPLICANTS, * *PLEASE RESPOND BY:* *November 3rd ,2024* *PLEASE FORWARD YOUR * *Rana Ahmed* *RESUME IN CONFIDENCE TO:* *Front Office Supervisor* *Comfort Inn* *2330 Huron Church Rd.* *Windsor, Ontario- LocationWindsor, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Part time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9507233862
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