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guest services manager
Posted on November 01, 2024 by Employer details Blackcomb Springs Suites
Job details
The Guest Services Manager is responsible for managing all aspects of the Guest Services Department. A GSM is an ambassador for the brand, providing leadership, direction, and guidance to the entire team, ensuring the delivery of the highest level of service while managing costs. *Job Duties and Responsibilities:* · Ensures efficient and effective performance of the Guest Services Department including training, performance, managing the budget, forecast and strategic operation. · Prepares cost reports and analyzes data for presentation to the management team. · Oversees all staff in the guest services department including night audit, and group reservations, providing coverage, as necessary. · Manage expenses for department and ensure float in and out is balanced daily. · Ensures department has proper supplies to run smoothly and efficiently. · Conducts monthly meetings with team to ensure proper communication. · Manages City Ledger and customer aging. No accounts past 90 days. · Prepare 3rd party contracts for GM review and authorization. · Support and manage the signature training program for the department including reviewing calls, coaching team members, and performance managing when necessary. · Remains calm and alert during emergencies, heavy workloads, and other complications. · Fields guests? complaints and inquiries while developing and negotiating the most effective solutions. · Verifies and confirms all incoming OTA and third-party reservations for accuracy, rate, payment structures and deposits as required. · Assist with monitoring staff accommodation including monthly inspections and assuring assignment sheet is updated for all Guest Services team members. · Working knowledge of Travel Click, Room Master and AM/PM · Provide property site tours to potential guests with accurate knowledge of property details and services. · Preparing and processing bi-weekly Bank deposits · Complete mid-Month and Month end account coding. · Respond to all online Guest reviews in a timely manner (OTS?s, Google and Trip Advisor) Assuring GM is aware of any guest challenges brought forward. · Other duties as assigned. *Prerequisites:* The ideal candidate is a seasoned and highly intelligent guest services professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights. *Education:* A post secondary education in hotel management is an asset. Must have excellent verbal, written and computer system skills. *Experience:* Must have a minimum of 2+ years of experience as a Front Desk Leader. Preference given for luxury resort and international experience. Job Type: Full-time Pay: $65,000.00-$70,000.00 per year Additional pay: * Bonus pay Benefits: * Commuter benefits * Company events * Dental care * Disability insurance * Employee assistance program * Extended health care * Life insurance * On-site parking * Vision care * Wellness program Flexible language requirement: * French not required Schedule: * Day shift * Weekends as needed Experience: * hotel front desk: 2 years (required) * front desk leadership: 1 year (required) Work Location: In person Application deadline: 2024-11-08 Expected start date: 2024-11-12- LocationWhistler, BC
- Workplace information On site
- Salary$65,000 to $70,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9511520656
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