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Title posted on Jobillico - Senior Manager Call Centre
Posted on November 04, 2024 by Employer details National Bank
Job details
<div><p>As Senior Manager of the Edmonton call centre at the National Bank of Canada, you?ll manage your team by creating an engaging and inspiring environment that fosters a culture of customer service and professional development. Your role is to put together a team of managers and employees who will strive to efficiently meet the various needs of our commercial clients while offering them a superior client experience. </p><br><p><strong>Your role </strong></p><ul><li>Establish the new call centre based in Edmonton </li><li>Define strategic orientations and drive the service transformation to help achieve sector objectives </li><li>Implement effective operational processes and structures </li><li>Lead and coach a team of managers and agents </li><li>Oversee succession and performance for your team </li><li>Oversee operational quality and the achievement of targets </li><li>Foster a positive and motivating culture centred on employee recognition </li><li>Follow up regularly and closely on activities related to customer service and business development </li></ul><br><p><strong>Your team </strong></p><p>This new Edmonton-based team will be an integral part of National Bank?s Customer Experience Centre and you?ll report to a Senior Manager in Montreal. </p><p>Our team aims to be the leader in contact centre performance. We offer innovative solutions to optimize resources, based on data, enabling us to improve client satisfaction while creating a motivating and stimulating work environment for our employees. </p><p>Our team values passionate people and bold ideas. We work together to make sure our clients reach their goals and our colleagues do what they love. We know that we can count on our colleagues to share knowledge, onboard new employees and help one another. </p><br><p><strong>Prerequisites </strong></p><ul><li>Bachelor?s degree in a related field and seven years of relevant experience, or master?s degree in a related field and five years of relevant experience </li><li>Extensive team management experience in a transformation context </li><li>Knowledge of financial products for business clients </li><li>Strong capacity for innovation and navigating ambiguous situations </li><li>Strong change management skills </li><li>Excellent stakeholder management and influential leadership skills </li><li>High level of autonomy, diligence and accountability </li></ul> <p><strong>About the National Bank of Canada </strong></p><p>We?re Canada's 6th largest bank and the leading one in Quebec. But above all, we?re a bank with a human touch that stands out for its bold approach, entrepreneurial spirit, and passion for people. We offer a full range of financial services for individuals, businesses, and clients with specific needs, both domestically and internationally. We also offer a wide range of banking and insurance services as well as innovative investment and wealth management solutions. </p><p>Our strategy? Building long-term relationships with our clients, teams, shareholders, and our community. People first. </p><br> <ul></ul></div> <strong>Your benefits</strong><div><br></div><div><br></div><div>In addition to competitive compensation, upon hiring you?ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.</div><div><ul><li>Health and wellness program, including many options</li><li>Flexible group insurance</li><li>Generous pension plan</li><li>Employee Share Ownership Plan</li><li>Employee and Family Assistance Program</li><li>Preferential banking services</li><li>Opportunities to get involved in community initiatives</li><li>Telemedicine service</li><li>Virtual sleep clinic</li></ul></div><div>These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. </div><div><br></div><div>Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We ac- LocationEdmonton, AB
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #14618084
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