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service dispatcher
Posted on November 04, 2024 by Employer details a.p.i Alarm Inc
Job details
a.p.i Alarm Inc is currently looking for a Service Dispatch Specialist. The successful candidate will be responsible for effectively utilizing customer service skills to deliver Best in class service to our internal/external customers. Providing trouble shooting assistance for commercial and residential alarm panels, booking service repair visits, scheduling technicians as required. Responsibilities include but not limited to: * Schedule technicians and delegate tasks to to the field to ensure proper workflow. * Providing timely efficient response to inbound calls/email queries * Performs question diagnostics while guiding end users through step by step resolution for their alarm systems * Responds to end user escalations/inquiries * Issue PO for equipment and accessories for various jobs/projects * Prepare invoices every job/project completion * Promotes Customer first attitude with each end user interaction * Other duties as assigned Requirements Post-Secondary Education Strong verbal/written communication Ability to multi-task Motivated/self starter Able to work with minimal supervision Experience in alarm systems Hours of work: 8:30am to 5:00pm Location: North York (Yonge and Finch) _\*This is 100% in office position_ Job Types: Full-time, Permanent Pay: $38,000.00-$42,000.00 per year Benefits: * Dental care * Life insurance * On-site parking * Vision care Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift * Monday to Friday * No weekends * Overtime Ability to commute/relocate: * North York, ON M2M 4J1: reliably commute or plan to relocate before starting work (required) Application question(s): * Are you able to pass a criminal record check? Experience: * dispatching: 1 year (preferred) * Alarms System: 1 year (required) Location: * North York, ON M2M 4J1 (preferred) Work Location: In person- LocationNorth York, ON
- Workplace information On site
- Salary$38,000 to $42,000YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9513704784
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