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guest service agent
Posted on November 04, 2024 by Employer details Spring Creek Vacations
Job details
Guest Services Agents (GSAs) make Vacation Rental Properties reservations by phone and email using the WebRezPro property management system. GSAs process payments for guest stays and greet and check in guests when they arrive on site, answering any questions they may have about their stay and the area. *REQUIREMENTS* This position requires individuals to have a pleasant phone manner, excellent communication and people skills, and good computer skills. Knowledge of the surrounding area and attractions is a definite asset. A willingness to work a mix of days, evenings and weekends is required, depending upon the schedule. *DUTIES* The duties of this position include, but are not limited to: Making reservations using the WebRezPro property management system for vacation rental properties guests; enquiries may be made either by phone or email. * Processing payments for Vacation Rental Properties stays. * Greeting, welcoming, and checking in guests as they arrive. * Responding to general enquiries about the area, local attractions and activities, and amenities in the area. * Dealing with guests? concerns in a timely, respectful, and appropriate manner. * Responding to emergencies on site, following company procedures. * Keeping the Vacations Office neat and tidy. * Doing a reconciliation at the end of each shift. * Assisting the Housekeeping team, if and when the need arises. Full-time employees qualify for group health benefits after 1 year of continuous employment. Subsidized shared staff accommodation is available for full-time employees, _*pending availability*_. All units are fully furnished with the essentials in the bedroom, kitchen, and living room including free internet and cable. Each unit has its own kitchen, bathroom and in-suite laundry. As all units are shared we are unable to accommodate pets. Job Types: Full-time, Permanent Pay: From $20.00 per hour Additional pay: * Bonus pay * Overtime pay Benefits: * Company events * Dental care * Disability insurance * Discounted or free food * Extended health care * Life insurance * Store discount Schedule: * Day shift Experience: * Customer service: 1 year (preferred) Work Location: In person- LocationCanmore, AB
- Workplace information On site
- Salary$20.00HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9513756853
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