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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 04, 2024 by Employer details Aline Cabinetry Canada Ltd
Job details
*About us?* Aline Cabinetry Canada Ltd is the industry leading wholesaler of pre-fabricated modular kitchen and bath cabinets. Our Toronto warehouse and showroom were established in 2022 as the newest wholesale distribution center in North America after Chicago, Dallas and Orlando. *Job Description:* As a *Customer Service Representative* at Aline Canada, you will be the first point of contact for our customers. You will assist them with inquiries, provide information about our products/services, resolve issues, and ensure their overall satisfaction. This role requires excellent communication skills, empathy, and the ability to work in a fast-paced environment. *Responsibilities:* * *Provide Exceptional Service:* Deliver top-notch customer service through various communication channels, including phone, email, chat, and in-person interactions. * *Handle Inquiries:* Respond to customer inquiries, concerns, and requests promptly and professionally. * *Product Knowledge:* Develop a deep understanding of our products/services to effectively address customer questions and concerns. * *Issue Resolution:* Investigate and resolve customer issues, escalating more complex cases to higher-level support when necessary. * *Documentation:* Maintain accurate records of customer interactions and transactions. * *Feedback Collection:* Gather feedback from customers to improve our products/services and customer experience. * *Team Collaboration:* Collaborate with other team members and departments to provide comprehensive solutions to customer issues. *Qualifications:* * High school diploma or equivalent; bachelor's degree preferred. * Previous 2 years customer service experience is a must. * Excellent communication skills, both verbal and written. *Fluent in English* is a must. * Strong problem-solving abilities and attention to detail. * Empathy and patience when dealing with customers. * Proficiency in using Microsoft Office Suite and 2020 Design. Knowledge of Oracle Netsuite is a plus. * Ability to work in a fast-paced and team-oriented environment. * Willingness to learn and adapt to changing customer needs. * Positive attitude and a strong commitment to customer satisfaction. *How to Apply:* If you are passionate about providing exceptional customer service and want to join a growing and innovative team, please submit your resume detailing your relevant experience. We look forward to hearing from you! Aline Canada is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Type: Full-time Pay: $40,000.00-$45,000.00 per year Benefits: * Dental care * Extended health care * Life insurance * On-site parking * Vision care Flexible language requirement: * French not required Schedule: * 8 hour shift * Monday to Friday Experience: * Customer service: 2 years (required) Work Location: In person- LocationWoodbridge, ON
- Workplace information On site
- Salary$40,000 to $45,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9513093631
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