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front desk manager
Posted on November 05, 2024 by Employer details Coast Lethbridge Hotel
Job details
*Overview* We are seeking a dedicated and experienced Front Desk Manager to join our team in the hospitality industry. The ideal candidate will be responsible for overseeing the front desk operations, ensuring exceptional guest services, and maintaining a welcoming environment for all visitors. This role requires strong leadership skills, excellent customer service abilities, and proficiency in handling phone systems and front desk procedures. If you have a passion for hospitality and a commitment to providing outstanding service, we encourage you to apply. *Responsibilities* * Manage daily front desk operations, including check-ins and check-outs of guests. * Supervise front desk staff, providing training and support to ensure high levels of customer service. * Address guest inquiries, concerns, and complaints promptly and professionally. * Maintain accurate records of guest information and reservations using hotel management software. * Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests. * Handle phone calls with professionalism, utilizing strong phone etiquette to assist callers effectively. * Promote hotel services and amenities to enhance the guest experience. * Ensure compliance with hotel policies and procedures while maintaining a positive atmosphere. *Qualifications* * Previous experience in a front desk or guest services role within the hospitality industry is preferred. * Strong customer service skills with a focus on guest satisfaction. * Proficient in operating phone systems and hotel management software. * Excellent communication skills; bilingual or multilingual abilities are a plus. * Ability to work flexible hours, including weekends and holidays as needed. * Strong organizational skills with attention to detail in managing reservations and guest requests. * A friendly demeanor with the ability to remain calm under pressure while handling multiple tasks simultaneously. Join our team as a Front Desk Manager where your leadership will help create memorable experiences for our guests! Job Types: Full-time, Permanent Pay: From $42,000.00 per year Benefits: * Extended health care * On-site parking Schedule: * 8 hour shift * Day shift * Evening shift * Monday to Friday * Morning shift * Night shift * Weekends as needed Experience: * Customer service: 3 years (preferred) Work Location: In person- LocationLethbridge, AB
- Workplace information On site
- Salary$42,000YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9515678896
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