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cashier, customer service
Title posted on CareerBeacon - Head Cashier
Posted on November 10, 2024 by Employer details Home Depot
Job details
The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience. The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through scheduling and providing first level of escalation for customer issues.-- Key Responsibilities: Ensures Customer SatisfactionLead by example in consistently demonstrating GET behaviours and promoting positive associate morale.Ensure sufficient checkouts are available by maintaining lines no longer than one at the register plus two more waiting in lineWalk front end from the customer experience perspective daily, ensuring Grand Opening readiness, ad execution (per Playbook) and flyer readiness.Observe associates and work activity, ensuring appropriate staffing levels to meet business needs Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility Leading the Front EndCommunicate goals, priorities, and directions from store leadership to associates Ensure the parking lot is shoppable and free of debris Engage back-up cashiers as necessary and assign them to predetermined registers Operate cash machines and train cashiers accordinglyAssist guards for cash collection Maintains Safety, Security and Shrink MitigationFollows all Safety and Loss Prevention policies and procedures.Follows processes on the front-end designed to mitigate shrink and protect assets, ensuring front end associates do the same. Competencies:Customer FocusTime ManagementPromotes TeamworkProblem SolvingCommunicates Effectively Skills:Interpersonal SkillsCash HandlingLeadership SkillsAttention to Detail Direct Manager/Direct Reports:Front End Supervisor Travel Requirements:None Physical Requirements:Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Hybrid Work:DependentWorking Conditions:Working within a flexible schedule that may include evening and weekends.Warehouse environment that can be dusty and noisy.Doors are frequently open, causing drafts and interior temperature changes. Minimum Education:Highschool Diploma or Equivalent Minimum Years of Work Experience:1 to 2 years Retail or Cash experience an asset Minimum Leadership Experience:Minimum 1 year leading people Certifications:NA Other Requirements/Assets:NA- LocationPointe-Claire, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2123561
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