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Title posted on Jobillico - Bilingual Customer Service & Technical Product Support
Posted on November 12, 2024 by Employer details Fed Supply
Job details
<p>Hello ! I'm Jeremy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.</p><p>Hello ! I'm Jeremy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.</p><p>I'm assisting one of our clients in the distribution sector, in their search for a bilingual Customer Service Agent. <br> <br>Main responsibilities: <br> <br>- Provide technical assistance and advice on our flagship products: wood, laminate and vinyl. <br>- Provide exceptional customer service to ensure satisfaction. <br>- Respond promptly to customers' technical questions. <br>- Handle complaints and resolve problems efficiently. <br>- Identify customer needs and propose appropriate solutions. <br>- Design and run training courses for our teams and customers. <br>- Keep abreast of market trends and innovations. <br>- Collaborate with the R&D team on new product development. <br>- Maintain strong relationships with key customers. <br>- Data entry for incoming orders</p><p>Qualifications: <br>- Expertise in flooring products and installation procedures, industry certifications a plus; <br>- Minimum of 5 years of experience in technical product support or customer service lead role; <br>- Bilingual (English & French) - written and verbal; <br>- Computer literacy and proficiency in Microsoft Office Suite and CRM software; <br>- Strong communication and interpersonal skills; <br>- Demonstrated leadership skills; <br>- Organized, detailed, versatile, responsible and reliable; <br>- Professional, ethical, and ability to work independently and as part of a team; <br>- Problem solver and ability to handle multiples files at a time.</p>- LocationChambly, QC
- Workplace information On site
- Salary$50,000 to $60,000YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #14824636
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