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customer service representative - call centre
Title posted on CareerBeacon - Bilingual Contact Center Representative Canadian Banking - Easyline
Posted on November 13, 2024 by Employer details TD Bank
Job details
Work Location:Montréal, Quebec, CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:45 700 $/$45,700 - 53 340 $/$53,340 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:KEY ACCOUNTABILITIESCUSTOMERCreate an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditionsIdentify customer needs and determine solutions to customer problemsUse ability to discover and advise on meeting/exceeding customer needs by asking curious questionsOffer comprehensive product knowledge and/or guidance as it relates to their respective business areaEnsure customer/partner problems are handled appropriately the first time, escalating issues when necessaryMay identify cross-sell opportunities and/or refer customers/partners to internal Bank partnersExpected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needsIdentify cross-sell opportunities and/or refer customers/partners to internal Bank partnersComplete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient mannerIdentify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and servicesSHAREHOLDERContribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growthPromote full suite of products, advice, services and banking capabilitiesUnderstand and apply operating policies and proceduresContribute to business objectives for Operational ExcellenceSupport the timely and accurate completion of business processes and proceduresEscalate non-standard or hig- risk transactions / activities as necessaryEnsure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulationsSupport and participate in process improvement opportunitiesEnsure necessary due diligence to support the accuracy of all customer transactions / activitiesBe knowledgeable of and comply with Bank Code of ConductEMPLOYEE / TEAMParticipate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestSupport the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unitParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand champion for your business area/function and the bank, both internally and/or externallyBREADTH & DEPTHRequires developed knowledge and skills to offer service and advice- LocationMontréal, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2122105
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