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account manager
Title posted on indeed.com - Account & Fulfillment Manager
Posted on November 13, 2024 by Employer details TOPSON DOWNS OF CALIFORNIA
Job details
_Overview:_ The role will work cross-functionally to ensure the timely fulfillment of all orders across various channels of distribution in various time zones. S/He/They will be responsible for the data management in our ERP system and delivering exceptional customer service care within the standards and procedures of the company. The Customer Service & Fulfillment Manager will act as an advisor to Management and our customers to ensure their orders are managed and executed successfully through the supply chain. Manage orders from entry through shipment confirmation, ensuring orders are fulfilled and shipped on time * Create and maintain all new item creations, PO creation and replenishment orders working closely with customers buying and fulfillment teams * Communicate any order file allocation issues in a timely manner with the appropriate stake holders (Sales, Accounting, Production, 3PL Warehouse, etc.) and champion the corresponding solutions * Tracking product flow against order shipping dates; partner with planning and production to achieve on-time shipping; communicating any delays or issues to Sales/Customer * Liaise with EDI CSR to validate the complete, accurate and timely processing of all EDI transactions * Direct and support the automatic and manual allocations/picks for their accounts and communicate any workflow disruptions to the necessary stake holders for resolution (inc. 3PL WHSE & external customers & transportation companies) * Compare and evaluate possible courses of options related to customers? orders and make decisions after various possibilities have been considered and discussed * Retrieve and analyze weekly sales data including managing on hands, WOS and communicating and working with sales closely, as well as customers as needed * Analyze and manage automatic replenishment (AR) programs ? managing ladder plans (pre-season projections/in season re-projections), detailed size/colour selling analysis, inventory levels and store in-stock etc. * Communicate pre-season and in-season projections, budgets, and inventory needs both internal and with customer buying and fulfillment teams * Manage any DSV Ecom programs including sample requests, uploads of imagery and copy and on hand inventory levels working closely with sales and customers * Ability to quickly learn ERP system to generate reports and review data that is critical in supporting Sales and processing customer requests * Analyze and resolve customer concerns based on established and new procedures * Perform other related duties as required or requested Min 5 years of industry experience in an Allocation/Fulfillment/Replenishment function * Ability to self-manage, prioritize tasks and act with autonomy and limited supervision * Excellent communication skills, reactive and proactive * Problem solving ability * Proficiency with an ERP system (Microsoft AX preferred), Retail Link, CommerceHub and * Proficiency in MS Office programs with an emphasis on Excel * Ability to build strong and lasting relationships with accounts as well as co-workers * Ability to multi-task and manage a large account-base * Apparel industry experience with both retail and wholesale environments preferred * Bachelor?s Degree preferred Job Type: Full-time Schedule: * 8 hour shift * Monday to Friday * Weekends as needed Education: * Bachelor's Degree (preferred) Work Location: In person- LocationToronto, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9526339180
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