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business representative - club, lodge or society
Title posted on Jobillico - Member Customer Service Representative
Posted on November 18, 2024 by Employer details Canadian Forces Morale and Welfare Services - CFMWS
Job details
<strong>WHO WE ARE</strong><p><span>CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.</span></p><strong>THE ROLE</strong><p><span>Under the direction of the Member/Customer Service Program Coordinator, the Member Customer Service Representative provides administrative support to the CFOne Membership office such as data entry and compilation, record keeping, front-line customer service, correspondence, data cleaning and follow-up action. They maintain the integrity of sensitive information vetted or discussed in the office environment. They open and maintain customer accounts by recording account information. They resolve product and service problems, and follow up to ensure resolutions. They keep records of customer interactions, processes customer accounts and files documents.</span></p><strong>QUALIFICATIONS NEEDED</strong><p><span><strong><span>Education, Certifications and Licenses</span></strong><span> </span></span></p> <p><span>High school diploma AND several years of experience in office administration or a related field.</span></p> <p><span><strong><span>Experience</span></strong><span> </span></span></p> <p><span>In office administration</span></p> <p><span> In online retailing</span></p> <p><span><span> In customer loyalty program</span><span>s</span></span></p> <p><span> In Point of Sale (POS) system</span></p> <p><span> In data entry, data manipulation, record-keeping and retrieval techniques</span></p> <p><span> In drafting correspondence and reports</span></p> <p><span> In maintaining filing systems</span></p> <p><span> In working in a call centre environment</span></p> <p><span> In designing and maintaining electronic reporting forms</span></p> <p><span> In responding to enquiries and complaints </span></p> <p><span><strong><span>Competencies, Skills and Abilities</span></strong></span></p> <p><span><span>Client </span><span>focus, </span><span>organizational </span><span>knowledge, </span><span>communication, innovation, teamwork and leadership.</span><span> </span></span></p><strong>LANGUAGE REQUIREMENTS</strong><p><span>Bilingual <span>(English and French)</span> Essential</span></p> <p><span>Reading: Functional </span></p> <p><span>Writing: Functional</span></p> <p><span>Oral: Functional</span></p><strong>BENEFITS AVAILABLE</strong><p><span><strong>Health Benefits:</strong> Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.</span></p> <p><span><strong>Work Life Balance:</strong> A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.</span></p> <p><span><strong>Retirement Planning: </strong>Group Savings Plans.</span></p> <p><span><strong>Learning and Development:</strong> <span>P</span>ayment of professional association memberships, online learning opportunities <span>including a Linked</span>I<span>n Learning sub</span><span>scription </span>and second language training.</span></p> <p><span><strong>Perks:</strong> Discounts through CF One Member Appreciation.</span></p><strong>OTHER INFORMATION</strong><p><span> This is a remote position. The employee must reside and work from the National Capital Region (NCR). In accordance with the CFMWS Flexible Work Options Policy, by presenting your candidacy for this role, you confirm that you meet this criteria.</span></p> <p><span>The selection process will be done virtually.</span></p- LocationOttawa, ON
- Workplace information On site
- Salary$22.85 to $31.43HOUR hourly
- Terms of employment Term or contractFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #14858164
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