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analyst, systems technical support
Title posted on CareerBeacon - Application System Analyst
Posted on November 20, 2024 by Employer details Sobeys Inc.
Job details
Requisition ID: 186233 Career Group: Corporate Office Careers Job Category: Technology Solutions - Merchandising Travel Requirements: 0 - 10%Job Type: Full-Time Country: Canada (CA) Province: Nova Scotia; Alberta; Ontario City: Dartmouth / Calgary / MississaugaLocation: Dartmouth Office, Calgary Office, King St. Office, Tahoe OfficeEmbark on a rewarding career with Sobeys Inc., celebrated among Canada's Top 100 employers, where your talents contribute to our commitment to excellence and community impact.Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families. A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. Ready to Make an impact?Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for an Application Systems Analyst to join the Tech Solutions - Masterdata Team in our Information Technology department.This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON; Calgary, AB.Here's where you'll be focusing:As an Application System Analyst with Sobeys, you will: Provides remote support for all IT Incidents, Requests and Changes for the Retail environment which includes implementation, configuration, control, maintenance, troubleshooting, security, and usage monitoring including after hours support.Responsible for resolving incidents and fulfilling requests assigned within defined SLA.Responsible for Retail Hardware Lifecycle Management (e.g. Servers, RF Guns), Operating Systems, Deployment Technology, IT Security; plans, tests, pilots, deploys new technology to Stores.Develops support and troubleshooting guides for all new technology before deployment to Stores.Develops, updates and maintains Support Definition Documents.Complies with Release Management Processes and is responsible for developing Release artifacts.Executes on deployment plans and actively participates in all deployment activities for both Hardware and Software.Promotes customer communication within the team and ensures all customers are consistently kept informed of Project/Deployment status.Evaluates current processes and demonstrates conceptual thinking in defining new process improvement implementations.Documents all knowledge opportunities for the department and ensure accuracy of the knowledge base.Complies with IT policies and procedures, especially those for quality and productivity standards.Complies with IT Security policies and procedures. Verifies all deliverables meet IT Security requirements.Mentors other team members and acts as a technical expert.Participates in IT projects.Participates in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement).#LI-Hybrid #LI-VJ1What you have to offer:What your resume will include and demonstrate to us: Degree in Information Technology/Computer Science or equivalent is preferred.Experience working in a Retail environment would be an asset.Experience with Azure would be considered an assetExperience in SAP would be considered an asset.Solid understanding of agile and lean methodologies.Ability to effectively prioritize and execute tasks in a high-pressure environment.The ability to communicate complex procedures to other colleagues.Excellent communication skills - both written and verbal.Attention to detail and desire to probe further into data.Experience with troubleshoot- LocationCalgary, AB
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2125215
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