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help desk analyst
Title posted on CareerBeacon - IT Support Specialist
Posted on November 20, 2024 by Employer details TD Bank
Job details
Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:Technology SolutionsPay Details:$91,200 - $136,800 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Please note there is a pre-identified candidate for this roleTD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and deployment management.There's room to grow in all of it.About This Role We are looking for a Deployment Lead to join the Enterprise Release Management team. The role will enable future product/service development, scalability, and innovation. As the Deployment Lead, you will partner with technology and business teams, as well as vendor to create and manage the end-to-end scope for project deployments in the Pat and Prod environments. The ideal candidate will focus on efficiency and reliability whilst supporting delivery teams in meeting their objectives and timelines. You will also be responsible for the change process to ensure that you are adhering to enterprise and industry standards at TD. We hope you'll be inspired both by the work we do and the people who make it all happen.Specifically, the role will require strong aptitude in the following areas:Creating and managing end-to-end deployment plans for scheduling, planning, and controlling the deployment processIntegrating deployment management practices into delivery process with objective of offering reliable, repeatable IT services, at appropriate service levelsAbility to convert the technical expertise to recommendations pertaining to efficiency, reliability, scalability, and security; drive best practices, and engage with planning, evaluating, operationalizing, and reporting deliverables. Successful candidate must be able to show they are ready to think and act as an owner, and drive consensus and decisions among stakeholder in pursuit of technical integrityEstablishing infrastructure for tracking and monitoring all relevant updates and changes, and efficiently converting the information into reporting, recommendations, schedules and decisionsProviding trusted and reliable communication and reporting with confidence that all information is comprehensive, accurate, and confirmedManaging correspondence with clear articulation of impactsProviding subject matter expert guidance and advice to the IT Support segments, and participating in development of remediation and collision avoidance strategiesIdentifying and educating on control and communication failures to help prevent issues going forwardProviding updates to senior leadership on accomplishments and opportunitiesProtecting the interests of organization through identification, management and escalation of risks and dependenciesBeing proficient with IT workflow and collaboration tools, such as Service Now, JIRA and Confluence. Be able to independently create and manage work items in the tools as requiredBeing professionally familiar with Agile, Wate- LocationToronto, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2125436
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