Discover jobs
Job Search
customer service manager - retail
Title posted on Jobboom - Floor Lead
Posted on November 21, 2024 by Employer details Mejuri
Job details
Sales, Customer Service - - The Role:The Floor Lead is a valuable member of our store leadership team and contributes to the overall success of the store by championing exceptional customer service standards, coaching and developing the team and ensuring day to day business operations are expertly executed and maintained. The Floor Lead maintains a strong presence on the sales floor, has outstanding people skills, and champions Mejuri?s values. A true team player with a can-do attitude that motivates the team on a daily basis.Customer Experience:- Enabling a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations.- Expertly executes and coaches others to execute our Selling Programs.- A product expert, remain informed and knowledgeable of all Mejuri products and latest launches.- Assist the team with implementing various customer-centric campaigns and maintaining relationshipsSales:- Positively ensure all KPIs within the business are consistently achieved. Take ownership of delivering strong results; focusing on team and individual goals.- Maintain operational processes that have a positive impact on sales, decrease spend and enhance the business.- Supports the management team to ideate and develop new sales opportunities to drive traffic and engage with our clients- Drive business through clienteling, sourcing new customers, and fostering existing customer relationships. - Manage sales floor operations, coaching and providing feedback in the moment to support to the sales team. - Provide critical insights and make recommendations daily.Operations:- Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction. - Work with store management to identify any opportunities to improve the daily operations of the store (ie. systems, tools, processes). - Ensure physical store maintenance is upheld 10/10. Visual Merchandising:- Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine actions steps to improve sell-through.- Provide support to Visual Lead during implementation of retail campaigns.- Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner.- Support with the day-to-day maintenance of visual displays and product.- Report any damaged display product or tools to the Visual Lead.- Provide feedback to Visual Lead relating to gaps and opportunities.What you'll bring to the team:- Experience in a high volume retail environment.- Adaptable with the ability to think creatively and quickly- Excellent organization and analytical skills- Critical thinking ability - identify potential challenges and develop action plans- Physical requirements: Ability to stand for 8 hours, lift 50 lbs.Benefits at Mejuri:- A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees)- Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.- Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.- Semi-annual performance reviews.- Internal coaching department and learning and development to support career growth and plans for everyone.- A generous product discount! Along with our central mission and vision, we have guiding values that set the tone for where we?re heading and how we work together. These values are behaviours that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location...- LocationLaval, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Start date: 2025-01-30
- vacancies 1 vacancy
- Source Jobboom #3325768
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
- Date modified: