tow truck driver

Responsibilities

Tasks

• Address customers' complaints or concerns
• Coach colleagues on new methods or work techniques
• Professionalism in customer service
• Arrange travel, related itineraries and make reservations
• Drive lighter, special purpose trucks
• Oversee condition of vehicle and inspect tires, lights, brakes, cold storage and other equipment
• Pay and receive payments for goods
• Perform brake adjustments
• Perform emergency roadside repairs
• Perform pre-trip, en route and post-trip inspection and oversee all aspects of vehicle
• Perform preventive maintenance
• Receive and relay information to central dispatch
• Tarping and ensuring safety and security of cargo
• Transport and handle dangerous goods

Credentials

Certificates, licences, memberships, and courses 

• Class 5/5F/G Licence (cars, small trucks and other 2-axle vehicles)

Experience and specialization

Documentation knowledge

• Accident or incident reports
• Bill of lading
• Dangerous goods occurrence reports
• Driver logbook
• Inspection report (pre-trip, en-route, post-trip)
• Maintenance and repair reports
• Trip reports

Communication systems experience

• Operate GPS (Global Positioning System) and other navigation equipment

Transportation/travel experience

• Local
• Short-haul

Additional information

Security and safety

• Driver's validity licence check
• Driving record check (abstract)
• Drug test

Transportation/travel information

• Drive manual transmission vehicle
• Travel expenses paid by employer
• Valid driver's licence
• Willing to travel for extended periods
• Willing to travel overnight

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Large caseload
• Tight deadlines

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Initiative