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customer service representative - insurance
Title posted on CareerBeacon - Personal Banking Associate
Posted on November 27, 2024 by Employer details TD Bank
Job details
Work Location:Kapuskasing, Ontario, CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:$42,000 - $55,900 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:CUSTOMERCreate a consistent and exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experienceLeads the customer onboarding experience to assist each customers in becoming digitally enabled, building their day-to-day banking capabilities, and beginning their savings and investing journeyAct as the premier branch representative, by consistently welcoming customers in the lobby, addressing simple needs, assisting customers with navigation and coordinating introductions to other branch colleagues or partners for a seamless customer experience Educate and activate Digital advice, enabling customers to optimally self-serve for their banking needsAsk thoughtful questions to uncover and understand Customer needs, owning solutions that align to mandate and bringing in an expert for needs outside of capabilityEducate and promote TD Bank products and services which align to customer needs, with specific focus on Everyday Banking products (e.g., chequing, savings, credit cards, etc.), personal unsecured lending, and investing Take ownership of resolving customer problems, seamlessly handing off customer to a knowledgeable colleague to own resolution when requiredMaintain a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelinesSupport the frontline with both cash and non-cash transactions, ensuring to deliver customer experiences by connecting with each customer, providing advice & deepening customer relationshipsSHAREHOLDERContribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growthPromote full suite of products, advice, services and banking capabilitiesUnderstand and apply operating policies and proceduresContribute to business objectives for Operational ExcellenceSupport the timely and accurate completion of business processes and proceduresEscalate non-standard or high-risk transactions / activities as necessaryEnsure documentation that is prepared and completed is accurate, properly reflects the customer/business' intentions, and retained in accordance with business policies and proceduresSupport and participate in process improvement opportunitiesEnsure necessary due diligence to support the accuracy of all customer transactions / activitiesAssume responsibility to minimize operation and regulatory risk by gaining/maintaining knowledge and complying with the Bank's Code of Conduct and Ethics and relevant Laws, Rules, and Regulations, Industry Code of Conduct and Commitments, and business line policies and proceduresKnow and comply with AML and Regulatory policies and proceduresEMPLOYEE / TEAMParticipate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestCollaborate with branch colleagues to move with speed and get things doneDemonstrate inclusivity by taking meaningful action to support colleagues and cus- LocationKapuskasing, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2117785
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