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customer service representative - call centre

Title posted on indeed.com - CSR - Customer Service Representative

Posted on November 28, 2024 by Employer details Gandy Installations

Job details

*About Us:* At Gandy Installations, we?ve been delivering exceptional service since 1957, proudly growing into one of BC?s largest forced air heating and cooling contractors. Our success is rooted in the loyalty of our customers and the dedication of our passionate team. As we continue to thrive, we are looking for individuals who align with our core values and are committed to providing a superior customer experience. *Our Core Values:* * Put the Customer First: Delivering a 5-star experience and creating loyal customers who refer us at every opportunity. * Be Passionate: Enjoying what we do and striving for excellence in everything we undertake. * Be Adaptive: Embracing change, continuously learning, and staying ahead of industry trends. * Take Pride in Your Work: Doing what?s right, providing value, and ensuring quality in every interaction. * Have Integrity: Acting with honesty, accountability, and always doing the right thing for the customer. *About You:* You are the type of individual who thrives on providing top-tier customer service. You take pride in your work, are passionate about helping others, and always strive to make a positive impact with every interaction. You understand that every customer is a valued partner and that every colleague is a customer too. You adapt easily to new situations and challenges, and you are always eager to learn and grow. Most importantly, you understand the importance of being reliable. You are committed to showing up, on time, and consistently following through on your responsibilities. You take pride in being someone customers and teammates can always count on. * You genuinely care about the customer?s experience and work hard to make them feel valued. * You communicate clearly and confidently, with a friendly and empathetic demeanor. * You maintain composure in challenging situations, ensuring the customer feels heard and supported. * You enjoy fast-paced environments and are driven by a strong desire to achieve results. * You understand that your reliability and commitment to showing up is crucial for maintaining trust and delivering an excellent customer experience. *The Role:* As a Customer Service Representative, you will be the first point of contact for our valued customers. Your role is crucial in ensuring a smooth and seamless experience for each customer by accurately booking service calls and providing timely communication. You?ll be helping our technicians succeed by understanding and relaying key information that ensures customer satisfaction. *Responsibilities:* * Listen actively to customers, booking calls with accuracy to ensure both technician success and customer satisfaction. * Prioritize urgent calls and relay the information promptly to the dispatcher. * Ensure the integrity of customer databases, maintaining accuracy in all records. * Process payments and handle various administrative duties. * Maintain professionalism in all interactions, keeping a positive attitude even under pressure. * Show up on time and consistently fulfill your responsibilities to ensure smooth operations and customer satisfaction. *Your Background:* * A minimum of Grade 12 education. * Previous experience in customer service with a focus on empathy and trust-building. * Fluent in English, both oral and written. * Strong attention to detail and ability to manage multiple tasks efficiently. * Comfortable with decision-making and problem-solving. * You have excellent time management skills, are adaptive, and are always reliable in fulfilling your role. * You understand the importance of being dependable, and you take pride in showing up on time, every time. *Why Join Us?* At Gandy Installations, we value our employees and strive to create a work environment that fosters growth and collaboration. As a member of our team, you?ll enjoy: * Competitive compensation and the potential for additional hours. * A full-time opportunity with shifts on Monday-Friday, plus the chance to work