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front desk manager

Posted on November 29, 2024 by Employer details Middle Beach Lodge

Job details

Middle Beach Lodge is looking for a Front Desk Manager to join our leadership team. The Front Desk Manager will oversee and assist in the operations of the front desk team managing reservations, check-ins/checkouts, ambience of the lounges and ensuring a positive guest experience. Leading the front desk team, the ideal candidate for this role will bring a positive can-do attitude, effectively communicate between departments, ensure that front desk agents are providing quality service. The front desk is the first and last experience of a guest?s stay ? help make it memorable! The Front Desk Manager will report to the General Manager. *What we offer:* · Subsidized private accommodation either on property or in town (depending on availability) · Departure Bonus upon successful completion of you contract · Starting wage TBD with a raise and extended benefits after successful completion of probationary period · Monthly staff lunches · Weekly complimentary yoga classes · Annual staff parties and camping trips · Staff Softball team (Games throughout the summer season!) · Employee of the month awards · Customer service excellence awards *What you?ll do:* · Support Front Desk staff throughout shift to ensure their work is going smoothly, efficiently and assist in anyway needed. · Ensuring the lounge/coffee bar/bathrooms/deck areas are up to standard, focusing on the small details and cultivating the overall ambiance. · Complete any daily tasks such as emails, reservation/availability/ inquiry calls, check in, check outs, etc. · Interact, talk and assist guests throughout shift to ensure their stay is going smoothly and is enjoyable. Taking opportunities to go above and beyond for them when possible. · Being the point of contact if a guest or staff member has a concern, complaint, suggestions or positive feedback. Being available to listen, assess and take action when needed. · Appoint and carry out performance reviews with front desk staff members. · Assist in the recruitment and hiring of front desk agents. Co-ordinating arrivals and providing new hires with orientation to Tofino and completing training. · Complete Front Desk Schedule ensuring adequate coverage, proper supervisory support for all shifts and balancing requests and covering desk shifts when required. · Send out and review guest surveys. Communicate feedback to management and team in order to make improvements and share positive reviews with the team. · Communicate with other department managers to share information and streamline processes. · Organize staff appreciation events for front desk staff and assist with companywide staff events. *About you:* · Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and ability to learn in-house software programs. · 1-2 years? experience in related role. · Excellent communication skills (verbal, written, and listening) and able to communicate effectively with a diverse group of people. · Strong time management skills and ability to multitask and prioritize. · Team-oriented attitude. · Ability to maintain attention to detail in a fast-paced environment. · Available to work weekends and evenings. Job Types: Full-time, Permanent Pay: $50,000.00-$55,000.00 per year Benefits: * Company events * Discounted or free food * Employee assistance program * Extended health care * Flexible schedule * On-site gym * On-site parking * Paid time off * Wellness program Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift * Evening shift * Holidays * Morning shift * On call * Weekends as needed Ability to commute/relocate: * Tofino, BC: reliably commute or plan to relocate before starting work (required) Experience: * Management or Supervisory: 1 year (required) * Front desk: 1 year (required) Location: * Tofino, BC (preferred) Work Location: In person Expected start date: 2025-01-01