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customer service representative - call centre

Title posted on indeed.com - Virtual Reality Customer Service Representative

Posted on November 18, 2024 by Employer details Evolve Virtual Reality

Job details

We are hiring for 2 shifts per week, witht he possibility of a 3rd. 10AM -5PM Saturday and 10AM-4PM Sunday. *Virtual Reality C stomer Service Representative * Do you love introducing others to different video games? Are you the go-to person for teaching your friends new board games? Do you often find yourself as the dungeon master in your D&D group? If so, we have the perfect job for you! Evolve Virtual Reality is looking to add a new member to our close-knit team. We pride ourselves in providing first-class customer service in a timely, efficient manner, while creating a cool and welcoming environment for our guests. The *Customer Service Representative *is responsible for friendly customer interactions, setting up, cleaning and administering the equipment, and operating the cash register to process customer purchases. *As Customer Service Representative you will?* * Engage with customers, helping them explore, learn and enjoy a wide variety of VR games and escape rooms. * Foster a welcoming, cool and friendly atmosphere within our store. * Be responsible for the processing of all customer purchases. * Manage all inbound calls; answering questions, providing information, confirming reservations. * Assist customers that come into the store throughout their entire experience. * Maintain a clean, sanitary environment. * Help resolve in-bound customer problems and issues, escalating to management as necessary. *We hope you are passionate about?* * Gaming (preferably PC gaming, but console and mobile gamers are welcome to apply). * Familiarity with Windows, Steam, and Discord is a strong plus. * Excellent communication and social skills. * Ability to work primarily on weekends with opportunities for additional shifts. * Having fun while being the best ? we work hard but play harder. *The experience we need?* * Customer service experience required. * Excellent communication and leadership skills. * Team player. * Basic tech knowledge is preferred but not necessary. *What we offer?* * A fun and dynamic work environment with a team of like-minded gamers. * Competitive hourly wage with the potential for substantial tips. * Opportunities for growth within our community and business. If you're a gamer with social skills and a love for sharing your passion with others, we want to hear from you! Join our team and be part of a cool community that celebrates the joy of gaming. Job Types: Part-time, Commission Pay: $17.40 per hour Expected hours: 8 ? 24 per week Additional pay: * Tips Schedule: * Weekends as needed * Weekends only Work Location: In person