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patient care coordinator
Posted on December 03, 2024 by Employer details Maico Hearing Service
Job details
*POSITION:* The Patient Coordinator will be a primary contact person for patients of the practice. This position is responsible for greeting patients, answering telephones, scheduling appointments, completing administrative processing and record-keeping. The Patient Care Coordinator will answer questions regarding clinic services and promotions; screen patients to determine which services will meet their needs; and demonstrate excellent service to all patients. This position supports the mission of the practice by demonstrating excellent patient care and providing support to the owner, Office Coordinator and clinicians in the practice. *JOB FUNCTIONS:* * Opens and closes the clinic, maintains the cleanliness of the office and sanitizes common areas daily as required. * Ensures the coffee station, water and supplies are maintained daily. * Retrieves phones messages and prioritizes and returns phone calls * Greets and assists patients who come to the practice. * Answers multi-line telephone, guides patients to the appropriate services and relays calls and messages. * Distributes & obtains forms, including new patient information forms. * Schedules appointments. * Prepares new patient files. * Enters patient information and details in the clinic?s management software. * Feels comfortable collecting and recording payments and closing cash. * Administers and manages inbound and outbound mail, including packages, courier services and other correspondence. * Assists patients with the purchase/pick-up of supplies. * Performs minor hearing aid repairs and hearing aid clean & checks for drop-in appointments. * Processes hearing aid orders and repairs in the clinic's office management system * Scans and files paperwork/reports for clients? charts as required by clinicians. * Unpacks and shelves clinical, hearing aid, and office supplies * Contacts insurance companies to inquire about patient?s hearing aid coverage * Prepares travel letters for patients as required. * Takes on other administrative duties/roles as assigned. *JOB SKILLS, KNOWLEDGE AND ABILITIES:* · Preference is given to applicants with a diploma or degree in administrative, accounting, sales, or customer-oriented field (or possess equivalent work experience). · Superior telephone skills · Excellent interpersonal skills that allow effective working relationships with patients and colleagues. This includes listening and problem-solving skills. · Ability to work effectively with various computer programs. · Must be able to organize time and prioritize numerous duties within strict deadlines. · Requires the ability to multitask & deal with interruptions throughout the day. · Patient-focused and the ability to deal with patients in a warm, caring and respectful manner. · Must be detailed-oriented and possess excellent note-taking/documentation skills. · Must present a positive and professional image of the clinic to all visitors, patients and co-workers. · Must be able to adapt to ongoing changes and growth in the role & duties. Job Types: Full-time, Permanent Expected hours: 37.5 per week Benefits: * Company events * Dental care * Extended health care * Life insurance * On-site parking * Paid time off * RRSP match * Store discount * Vision care Flexible language requirement: * French not required Schedule: * Day shift * Monday to Friday Work Location: In person- LocationMarystown, NL
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9551405262
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