Discover jobs
Job Search
customer service representative - call centre
Posted on December 06, 2024 by Employer details On Call Centre
Job details
Education: No degree, certificate or diploma. Work setting: Private sector. Telecommunications company. Tasks: Answer written and oral inquiries. Conduct public opinion and attitude surveys. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive and log complaints. Maintain and manage digital database. Answer clients' inquiries and provide information. Supervision: 1 to 2 people. Computer and technology knowledge: MS Excel. MS Outlook. MS Windows. MS Word. MS Office. Google Drive. Type of experience: Call centre. Security and safety: Basic security clearance. Transportation/travel information: Own transportation. Public transportation is available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Overtime required. Work under pressure. Own tools/equipment: Internet access. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Ability to multitask. Dependability. Honesty. Screening questions: Are you available for shift or on-call work?. Are you available for the advertised start date?. Are you currently legally able to work in Canada?. Do you have previous experience in this field of employment?. Experience: Experience an asset. Workplace information: Hybrid. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Bonus. Group insurance benefits. Life insurance. Night shift premium. Pension plan. Registered Retirement Savings Plan (RRSP). Long term benefits: Long-term care insurance. Other benefits: Free parking available. On-site amenities. Team building opportunities. Parking available. Travel insurance.- Location2405B Saint Laurent BoulevardOttawa, ONK1G 5B4
- Workplace information Hybrid
- Salary$19.00 to $24.00HOUR hourly (To be negotiated) / 80 hours bi-weekly
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Weekend, Shift, Overtime, On Call, Flexible Hours, Early Morning, Morning
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
- vacancies 3 vacancies
- Source Job Bank #3172313
Overview
Languages
Bilingual
Education
- No degree, certificate or diploma
Experience
Experience an asset
Hybrid
Work must be completed both in person and remotely.
Work setting
- Private sector
- Telecommunications company
Responsibilities
Tasks
- Answer written and oral inquiries
- Conduct public opinion and attitude surveys
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Maintain and manage digital database
- Answer clients' inquiries and provide information
Supervision
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
- Google Drive
Type of experience
- Call centre
Additional information
Security and safety
- Basic security clearance
Transportation/travel information
- Own transportation
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Work under pressure
Own tools/equipment
- Internet access
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Ability to multitask
- Dependability
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Group insurance benefits
- Life insurance
- Night shift premium
- Pension plan
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Long-term care insurance
Other benefits
- Free parking available
- On-site amenities
- Team building opportunities
- Parking available
- Travel insurance
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
Report a problem with this job posting
- Date modified: