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service adviser
Title posted on Jobillico - Advisor Site Experience
Posted on December 09, 2024 by Employer details RONA
Job details
<p>At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.</p><p></p><p>We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick?s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.</p><p></p><p>You?ve got the talent? We?ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You?ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.</p><p></p><p>So, if you?re looking to do what you love, we could be a perfect match.</p><p></p><p>We are looking for a skilled and motivated Digital Customer Experience & E-Commerce Advisor to join our team. Reporting directly to the Site experience manager, this role is integral in driving our online customer journey, managing online-only programs, launching new brands, optimizing all campaigns through and AB/test program, and enhancing path to conversion. The ideal candidate will have a strong background in e-commerce, digital marketing, and customer experience, with a focus on delivering a seamless online journey for our customers.</p><p></p><p></p><p><b>Your role</b></p><p></p><ul><li>Oversee the implementation and management of all online-only programs.</li><li>Lead the online launch of new brands, ensuring a cohesive and engaging customer experience.</li><li>Develop and optimize promotional strategies including dynamic coupons, value cues for search landing pages, value cues badges, and flyer integration.</li><li>Manage various content pages, including shop & brand pages, awareness pages, and operational pages.</li><li>Analyze and optimize the customer journey funnel to improve conversion rates.</li><li>Analyze and optimize site navigation based on trends and seasonality.</li><li>Oversee site content, focusing on optimization in categories and collaboration with the marketing team on the Workbench content section.</li><li>Support the marketing team in managing site monetization efforts, starting with Criteo, and collaborate to introduce new monetization strategies.</li><li>Lead the transfer of all content pages to the new Sanity platform.</li><li>Participate in all E-Commerce Projects & QA Testing as needed.</li><li>Implement new site features, such as the "New In" filter, to enhance customer engagement.</li><li>Conduct A/B tests to compare different site elements (e.g., NPC vs PLP) and analyze results to drive improvements.</li><li>Focus on analyzing the conversion funnel to identify and implement enhancements that drive higher conversion rates.</li></ul><p></p><p><b>The qualifications we are looking for</b></p><p></p><ul><li>Bachelor?s degree in business, e-Commerce, or similar.</li><li>At least 3 years of experience in e-commerce, digital marketing</li><li>Cross-functional experience and ability to lead directly and through influence</li><li>Experience with Adobe Analytics, Hotjar and Figma (an asset)</li><li>Exceptional analytical and communication skills</li><li>Driven, self-starter attitude, problem-solving skills, and ability to perform in a fast-paced, changing environment</li><li>Ability to quickly bring clarity and define path forward in complex situations</li><li>Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.</li><li>We require all our head office associates to be proficient in French, spoken and written.</li></ul><p></p><p></p><p></p><p><span>By joining the RONA family, you?ll enjoy many benefits, such as:</span></p><u- LocationBoucherville, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #14961776
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