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planning technician
Title posted on CivicJobs.ca - Applications Inquiries Coordinator
Posted on December 11, 2024 by Employer details City of Calgary
Job details
City of Calgary Applications Inquiries Coordinator If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. As the Applications Inquiries Coordinator, you will be accountable for the administration, direction, and supervision of a large, diversified operation. You will lead people from a wide variety of backgrounds and education levels and include Planning Services Technicians, Application Processing Representatives, and Information Management Specialists (for property research). You will also be responsible for a team of direct reports, managing the day-to-day operations and support the Manager with strategic initiatives that achieve the City of Calgary's corporate strategy. Primary duties include: Manage an operational area of the Planning and Development Services, which includes the cash office, call centre, live chat, front counter, online applications and land use approvals. Develop and implement short-term and long-term business strategies to improve customer service. Conduct hiring and onboarding of new staff. Perform the duties of a supervisor by reviewing staff performance, coaching and mentoring. Conduct monthly one on one meetings and career development dialogues with direct reports. Perform research and analysis; compose written material for knowledge base outlining business needs. Ensure staff have the support, training and tools they need to deliver excellent customer service.Qualifications A completed 2 year technical diploma in Architecture or Planning. At least 8 years of related experience that includes at least 5 years of direct supervisory experience. Equivalent combinations of experience and education may be considered. A degree in Planning, or a completed Diploma or Certificate in Business Management would be considered an asset. Success in this role position requires strong leadership skills.Pre-employment Requirements Successful applicants must provide proof of qualifications. Union: ExemptPosition Type: 1 PermanentCompensation: Level E $83,059 - 125,413 per annum Hours of work: Standard 35 hour work week.Audience: Internal/ExternalBusiness Unit: Development, Business and Building ServicesLocation: 800 Macleod Trail SEDays of Work: This position works a 5 day work week earning 1 day off in a 3 week cycle.Apply By: December 23, 2024 Job ID #: 311017 Apply online at www.calgary.ca/careers- LocationCalgary, AB
- Workplace information On site
- Salary$83,059YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CivicJobs.ca #100106
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