Overview
Languages
English
Education
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Other trades certificate or diploma
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
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Implement communication strategies and programs
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Produce informational materials to increase awareness of services available
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Address customers' complaints or concerns
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Answer inquiries and provide information to customers
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Arrange for billing for services
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Arrange for refunds and credits
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Explain the type and cost of services offered
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Maintain records and statistics
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Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
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Perform general office duties
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Explain procedures, risks and benefits to clients
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Maintain and manage digital database
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Answer clients' inquiries and provide information
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Consult with clients after sale to provide ongoing support
Additional information
Transportation/travel information
Work conditions and physical capabilities
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Attention to detail
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Fast-paced environment
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Overtime required
Personal suitability
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Client focus
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Efficient interpersonal skills
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Excellent oral communication
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Excellent written communication
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Team player
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Initiative
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Judgement
Benefits
Health benefits
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Dental plan
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Health care plan
Financial benefits
Other benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.