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front desk agent

Posted on December 11, 2024 by Employer details Motion Fitness Okotoks

Job details

Love Fitness and Fun? Join Us as a Front Desk Representative at Motion Fitness Okotoks for evening and weekend shifts ! *ESSENTIAL DUTIES AND RESPONSIBILITIES* * Greeting and welcoming members and guests as they approach the front desk, answering members or guest questions and addressing complaints. * Assist guests coming in for gym membership related inquiries and redirect them to the Membership Specialist. * Assist incoming guest in filling the Non-Member Waiver while waiting for the Membership Specialist. * Assist the Membership Specialist in processing membership into the member software when deemed necessary. * Process Drop ins into software. * Answering questions and addressing complaints. * Keeping the front desk tidy and presentable with all necessary material. * Answer all incoming calls and redirect them or keep messages. * Replenish clean towels, tissues and refill sanitizing spray bottles as needed. * Keep updated records, forms and files. * Take up other duties as assigned (Tour guests, Pricing inquiries in case Membership Specialist is occupied or not on duty). *REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES* * Must be highly motivated and energetic * Excellent communication and interpersonal skills * Organizational skills * Strong attention to detail * Ability to multi-task * An understanding of health club operations * Must be a team player, willing to cover or trade shifts when necessary *SUPERVISION*: * Supervision and training will be given by the Manager *REQUIRED EDUCATION, CERTIFICATIONS, AND EXPERIENCE* * High School Diploma or GED. * Prior experience in customer service and sales is a requirement. * Experience in a health club or the hospitality industry is preferred *WORKING CONDITIONS* * Involves standing for most of the working hours Should you accept this job offer, as per company policy you will also be eligible to receive the following * Vacation days Bonus: Effective immediately upon hire: * Membership: Use of the gym facilities at no charge i.e. Free membership for the employee (\*\*conditions apply) Job Type: Full-time Pay: From $17.00 per hour Benefits: * On-site gym Work Location: In person