Discover jobs
Job Search
customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on December 12, 2024 by Employer details St. John Ambulance
Job details
*St. John Council for Ontario (SJCO) is a voluntary agency dedicated to improving the health, safety and quality of life of Canadians through training and community service. We are currently seeking a confident, energetic Customer Service Representative to join our Niagara Region Branch.* *Responsibilities:* *- Handle inbound and outbound customer calls in a professional and courteous manner* *- Provide accurate and timely information to customers regarding products, services, and order status* *- Resolve customer complaints or issues by investigating problems, developing solutions, and making recommendations to management* *- Maintain customer records by updating account information and documenting interactions* *- Follow communication procedures, guidelines, and policies to ensure customer satisfaction* *- Analyze customer needs and recommend appropriate products or services* *- Reconcile payment information appropriately and maintain accurate records in Microsoft D365 database.* *Requirements:* *-Minimum 3 years of office administration/customer service experience* *- Strong phone handling skills and active listening skills* *- Excellent communication skills, both verbal and written* *- Ability to multi-task, prioritize, and manage time effectively* *- Proficient in using computer systems and software applications specifically, Microsoft Office D365 software* *- Ability to analyze customer needs and recommend appropriate solutions* _*The above duties reflect the general details considered necessary to complete the job and are not a detailed description of all the work requirements that might be inherent in the job.*_ Job Type: Full-time Pay: $45,000.00-$48,000.00 per year Benefits: * Dental care * Extended health care * Paid time off Schedule: * Monday to Friday Experience: * Call center: 2 years (preferred) * Customer service: 2 years (preferred) Work Location: In person Application deadline: 2024-12-31 Expected start date: 2025-01-13- LocationSt. Catharines, ON
- Workplace information On site
- Salary$45,000 to $48,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9563630452
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
- Date modified: