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customer service representative - call centre

Title posted on indeed.com - CSR - Customer Service Representative

Posted on December 12, 2024 by Employer details CS-1 Transportation Inc

Job details

*Job Overview* We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience. If you are passionate about helping others and have a knack for problem-solving, we would love to hear from you. To track and trace all shipments and provide updates to customers in a timely manner. *Responsibilities* * To handle all aspects of the company?s operations from phone calls to dealing with carriers * To track and trace current loads * Inform the customer the whereabouts of their freight via email, or phone * To be responsible for the movement of loads within the CS-1 customer base * Collect POD from carriers * Add carrier packets and update profiles * Update shippers and consignee profiles * To assist in saving documentation, customs docs and facilitating the docs to carriers * Phone calls to deal with carriers * Entering new loads * Negotiating rates with carriers * The movement of loads within the CS-1 customer base Additionally, you will be trained how to dispatch loads and cross trained as a dispatcher in the event of absenteeism, which could include: * Phone calls to deal with carriers * Entering new loads * Negotiating rates with carriers * The movement of loads within the CS-1 customer base *Requirements/Skills* * Min. 1-year previous industry experience (preferred) * Knowledgeable of Canadian geography * Must be able to proficiently speak/write English * Reliable transportation to main office in Burlington * BSc/BA in business administration, sales or relevant field preferred *Qualifications* * Problem-solving skills; ability to prioritize effectively * Excellent and clear communication skills * Friendly attitude; takes pride in job * Strong business acumen; able to make quick decisions, interpret data * Excellent time-management and multi-tasking skills * Proficent skills with Microsoft office applications * Ability to adapt to new software Join us in making a difference by providing top-notch service to our valued customers! Job Types: Full-time, Permanent Pay: From $42,900.00 per year Benefits: * Casual dress * Company events * Dental care * Extended health care * Life insurance * On-site parking * Paid time off * Vision care Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift * Monday to Friday Work Location: In person Application deadline: 2024-12-18